Results-driven Sales Compensation Analyst with expertise in process development, implementation, and project management. Experienced in supporting sales compensation programs for publicly traded banking institutions. Adept at managing large-scale projects and integrating new technologies to drive business success. Recognized for strong analytical and organizational skills and a commitment to effective collaboration and communication across all levels of the organization. • Created and executed sales compensation plans aligned with group objectives, driving performance and engagement.• Oversaw reporting and analytics for Business Banking and Treasury Services, tracking KPIs to inform strategic decision-making.• Acted as the main point of contact for management and sales inquiries related to commissions and incentive plans.• Developed reporting procedures to track individual revenue contributions, supporting performance analysis and incentive compensation.Ensured accurate commission calculations for payroll and delivered timely ad hoc reports to meet various business needs.• Authored and maintained standard operating procedures for commission calculations and reporting processes.• Partnered with cross-functional teams to enhance data management practices and improve reporting efficiency.• Bachelor of Science in Business Administration, Finance from the University of Maine, with coursework in Corporate Valuations, Investment Strategy, and Database Management. 3.7 GPA.• Active member of the Eastern Bank Young Professionals Coalition and the Power BI User Group, engaging in professional development and industry networking. Feel free to connect with me to discuss how my skills and experiences can benefit your team!
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Operations AnalystPhilipsBoston, Ma, Us
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Sales Operations AnalystCommercetools Jan 2025 - Present -
Senior Treasury Services Analyst, Revenue Operations/Sales CompensationEastern Bank Mar 2022 - Jun 2024Boston, Massachusetts, United States• Led advanced reporting and analytics initiatives for Business Banking and Treasury Services, driving data-informed decision-making and strategic planning for departments with over $150 million annual revenue.• Designed and Executed comprehensive sales compensation plans, enhancing alignment with corporate goals and boosting performance of over 100 participants.• Developed and refined periodic reports on sales, compliance, and performance metrics, resulting in improved visibility and actionable insights for business units.• Pioneered process improvements, including the automation of SBA 1502 reporting, which streamlined operations and increased reporting accuracy and efficiency.• Ensured accurate commission calculations for payroll and delivered timely ad hoc reports to meet various business needs.• Authored and maintained standard operating procedures for commission calculations and reporting processes.• Partnered with cross-functional teams to enhance data management practices and improve reporting efficiency. -
Loan Production AnalystEastern Bank Aug 2021 - Mar 2022Boston, Massachusetts, United States• Performed detailed analysis and review of applications resulting in approval of over 1,000 loans. • Coordinated communications between customers and sales representatives, optimizing the loan process for customers. • Delivered exceptional service through daily outreach calls, guiding customers through every step of the forgiveness application process.• Trained new team members on job complexities and best practices to ensure effective handling of customer inquiries.• Reviewed and verified customer documentation to facilitate Payroll Protection Program loan forgiveness requests.• Managed high-volume customer support email, addressing all inquiries related to PPP forgiveness procedures with accuracy and efficiency.
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Teaching AssistantUniversity Of Maine Jun 2019 - Dec 2020Orono, Maine• Collaborated with professors to design lesson plans, grade assignments, and deliver constructive feedback to over 200 students, ensuring clarity and timely communication.• Led group discussions and review sessions, enhancing students' comprehension of complex finance and psychology topics.• Managed classroom logistics, including distributing materials and maintaining accurate attendance records, to support the instructional team.• Offered personalized tutoring to students requiring extra assistance, resulting in improved academic performance.• Created and delivered supplementary instructional materials to strengthen learning outcomes and increase student engagement. -
Bank TellerThe Cooperative Bank Of Cape Cod May 2019 - Aug 2019• Provided account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.• Provided exemplary customer-service in an a high-pace setting by answering all customer inquiries related to the bank• Complied with bank operations and security procedures by participating in the daily proofing and management of cash drawer• Maintained the integrity of all account information by complying with internal controls and established procedures
Mitch Macdonald Education Details
Frequently Asked Questions about Mitch Macdonald
What company does Mitch Macdonald work for?
Mitch Macdonald works for Philips
What is Mitch Macdonald's role at the current company?
Mitch Macdonald's current role is Operations Analyst.
What schools did Mitch Macdonald attend?
Mitch Macdonald attended University Of Maine.
Who are Mitch Macdonald's colleagues?
Mitch Macdonald's colleagues are Jordan Taylor Brown, Rachid Tynsar, Mohammad Rasal Ahmed, Rada Kopreva, Jan Mooij, Jessica Ho, Cora Dragut.
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