• Configure highly-modular inspection tools, carefully balancing technical feasibility, customer satisfaction, and gross margin• Key interface between customers, regional sales managers, and engineering teams for assigned key accounts in the US, Japan, Taiwan, and SE Asia• Manage customer purchase specifications, special projects, source inspections, application studies, and factory demos

• Oversee new product sales strategy for semiconductor manufacturing capital equipment• Negotiate quotations and purchase specifications with key customers• Develop and maintain accurate cost models to ensure business unit revenue and margin targets are achieved• Serve as the single point of contact between customers and internal teams for technical knowledge transfer

I was selected for an expatriate assignment at a major customer in Japan because of my global experience, strong technical ability, and ability to work closely with diverse customers.

• Act as technical customer interface and key collaborative resource at critical customer sites in Asia — each representing $100+ million in booked/future revenue• Collaborate and mediate between customers, headquarters, international teams, and other relevant stakeholders to diplomatically address issues and implement solutions• Utilize DOE, FMEA, and risk assessments to successfully implement continuous improvement projects to meet customer requirements and collect accounts receivable• Lead onsite process startup and support for panel and wafer electroplating tools

• Utilize Mandarin Chinese language ability to complete investment-related translation work• Assist financial analysts in completing thorough due diligence of potential investments