Michael Hackendorf Email & Phone Number

Bellevue, Washington, United States

• Primary contact responsible for reviewing, approving and coordinating all weekly change requests for mainframe operations.
• Excellent communication and follow up skills working across multiple application system areas as well as outside managed service providers.
• Instrumental in coordinating monthly mainframe vendor operation SLA’s by ensuring completeness and accuracy. Research any errors and resolve roots cause(s) prior to sign-off from management.
• Co-ordinate with managed service providers (Wipro & Ensono) on all software upgrades. Maintain full support of current releases and security patches.
• Assist with capacity planning by working with Ensono on the DASD (Virtual Disk) storage and planning.
• Assist with current software inventory and roadmap for planning upgrades. Work with Ensono to keep roadmap updated.

Greater Seattle Area

Responsible for testing the accuracy of customer centric data for new and modified tables within Enterprise Data Warehouse. *Delivered multiple high visibility projects within Agile structured (scrum) teams.*Developed and reviewed project estimates, test cases and testing plans.*Created, Updated, and Executed reusable (SQL) based test scripts and processes.

Greater Seattle Area

Responsible for the accuracy and delivery of customer centric data within Enterprise Data Warehouse. * Communicated project data objectives, scope and direction across project teams.* Coordinated database changes within configuration management process.* Supported development team throughout project (SLDC) lifecycle, including during test phase.*.

Greater Seattle Area

Responsible for overall project deliverables to reconcile financial data between applications in batch processing environment. *Performed detailed code reviews to ensure zero defects prior to moving to production level environment.*Coordinated annual vendor software upgrades to ensure compatibility with current operating systems.*Earned status as a Subject.

Responsible for writing software code for automated software to reconcile key financial data between applications in IBM batch processing environment. *Developed, tested and maintained mainframe software code using (TSO, JCL, COBOL, JSS) for financial based applications based on business requirements and SLDC methodologies.*Provided 24 x 7 support of.

Greater Seattle Area

Responsible for identifying opportunities for improving processes and services to internal business and financial teams. * Assisted team with design of technical solutions to meet project business requirements.* Supported business units in documenting and prioritizing business objectives.* Managed communication between end users, outside vendors and IT.