Michael Hackendorf Email & Phone Number

Bellevue, Washington, United States

• Primary contact responsible for reviewing, approving and coordinating all weekly change requests for mainframe operations.• Excellent communication and follow up skills working across multiple application system areas as well as outside managed service providers.• Instrumental in coordinating monthly mainframe vendor operation SLA’s by ensuring completeness and accuracy. Research any errors and resolve roots cause(s) prior to sign-off from management.• Co-ordinate with managed service providers (Wipro & Ensono) on all software upgrades. Maintain full support of current releases and security patches.• Assist with capacity planning by working with Ensono on the DASD (Virtual Disk) storage and planning.• Assist with current software inventory and roadmap for planning upgrades. Work with Ensono to keep roadmap updated.

Greater Seattle Area

Responsible for testing the accuracy of customer centric data for new and modified tables within Enterprise Data Warehouse. *Delivered multiple high visibility projects within Agile structured (scrum) teams.*Developed and reviewed project estimates, test cases and testing plans.*Created, Updated, and Executed reusable (SQL) based test scripts and processes both manual and automated.*Performed various levels of functional testing including - System, Integration, UAT, Regression, and End-to-End.*Documented software defects using Jira and Confluence tracking systems for reporting defects to software developers.

Greater Seattle Area

Responsible for the accuracy and delivery of customer centric data within Enterprise Data Warehouse. * Communicated project data objectives, scope and direction across project teams.* Coordinated database changes within configuration management process.* Supported development team throughout project (SLDC) lifecycle, including during test phase.* Researched test issues and data content, and assisted with problem resolution.

Greater Seattle Area

Responsible for overall project deliverables to reconcile financial data between applications in batch processing environment. *Performed detailed code reviews to ensure zero defects prior to moving to production level environment.*Coordinated annual vendor software upgrades to ensure compatibility with current operating systems.*Earned status as a Subject Matter Expert, constantly looking for ways to improve system performance and reliability.*Accountable for application level compliance of the ITIL change management, release management, incident management processes, and auditing compliance.*Mentored and empowered new team members to ensure success of application support.

Responsible for writing software code for automated software to reconcile key financial data between applications in IBM batch processing environment. *Developed, tested and maintained mainframe software code using (TSO, JCL, COBOL, JSS) for financial based applications based on business requirements and SLDC methodologies.*Provided 24 x 7 support of Financial Lines of Business through complete problem resolution including critical path for end-of-month processing. *Supported weekly production level software deployments using Endeavor for code moves. *Provided application support for disaster recovery, Internal & External Audits, and SOX compliance.

Greater Seattle Area

Responsible for identifying opportunities for improving processes and services to internal business and financial teams. * Assisted team with design of technical solutions to meet project business requirements.* Supported business units in documenting and prioritizing business objectives.* Managed communication between end users, outside vendors and IT departments to resolve both production and development environment problems.* Coordinated user acceptance testing of technical solutions and supported testing by facilitating resolution of identified problems.