Michael Hadden Email & Phone Number
@etrade.com
14 phones found area 404, 423, 770, 678, 352, 850, and 800
LinkedIn matched
Who is Michael Hadden? Overview
A concise factual answer block for searchers comparing this professional profile.
Michael Hadden is listed as Co-Founder, CEO at RoundAbout, a with 78669 employees, based in Alpharetta, Georgia, United States. AeroLeads shows a work email signal at etrade.com, phone signal with area code 404, 423, 770, 678, 352, 850, 800, and a matched LinkedIn profile for Michael Hadden.
Michael Hadden previously worked as Managing Director at Morgan Stanley and Executive Director at E*Trade. Michael Hadden holds Bachelor Of Science (Bs), Finance And Management from University Of Florida - Warrington College Of Business.
Email format at RoundAbout
This section adds company-level context without repeating Michael Hadden's masked contact details.
AeroLeads found 2 current-domain work email signals for Michael Hadden. Compare company email patterns before reaching out.
About Michael Hadden
I am a seasoned leader with 20+ years of experience in the brokerage industry and 14+ years of leadership experience at E*TRADE Financial/Morgan Stanley. As the Head of Service Optimization, I am responsible for driving improvements in customer experience, satisfaction, and efficiency through workforce management, planning & analysis, customer insights, service to sales, and quality assurance. My extensive leadership experience on customer facing as well as operational support teams includes overseeing numerous lines of business and implementing successful initiatives that have led to notable improvements in key metrics.With my strong project management skills and ability to develop strategic plans, I have a track record of leading teams to achieve business objectives, and driving improvements in customer satisfaction, average handle time and agent adherence.Prior to my current role, I have held multiple leadership positions at E*TRADE, including managing contact center sites and customer segments. Additionally, I have also gained valuable experience as a client relationship manager, delivering white glove service and growing and retaining high-value clients.Specialties: Organizational Leadership, Service Recovery, Customer Satisfaction and Voice of the Customer, Multi-Site Team Leadership, Project Management, Strategic Planning.
Listed skills include Crm, Financial Services, Leadership, Series 7, and 16 others.
Michael Hadden's current company
Company context helps verify the profile and gives searchers a useful next step.
Michael Hadden work experience
A career timeline built from the work history available for this profile.
Managing Director
CurrentHead of VCS Contact Center Optimization- Contact Center Reporting, Planning, and Analysis- Contact Center Workforce Management - Quality Assurance- Customer Experience Insights
Executive Director
Lead Service Optimization functions which include Workforce Management, Planning & Analysis, Quality Assurance, Service to Sales, and Voice of the Customer efforts.- Implement and oversee strategic initiatives across Customer Service organization- Drive customer and rep experience improvements by engaging with product, operations, and technology partners- Run Quality Assurance programs for our core Customer Service teams, focused on driving behaviors in line with quality standards- Organize and drive strategy around Service to Sales efforts to increase customer share of wallet, reduce customer attrition, and drive awareness and adoption of product offering- Manage Customer Experience Insights, Voice of the Customer, and Voice of the Employee efforts for Customer Service
Director, Customer Service
- Implement and oversee strategic initiatives in business lines including Elite, Active Trader, Tech Support, Feedback Resolution and Trade Support- Drive customer experience improvements for my lines of business with consistent CSAT scores in the high 80s for Active Traders and Affluent customer base- Manage Voice of the Customer efforts for Customer Service
Sr. Manager, Elite Client Services
Oversee two Elite Customer Service teams as well as our Tech Support, Corporate Actions and Risk Trading teams.
Sr. Manager, Platinum Client Group
Manager, Relationship Management
Team Lead, Relationship Manager
Platinum Relationship Manager
Active Trader Relationship Manager
Colleagues at RoundAbout
Other employees you can reach at morganstanley.com. View company contacts for 78669 employees →
Meera Behera
Colleague at RoundaboutMumbai, Maharashtra, India
View →
RL
Rohit Luhadia
Colleague at RoundaboutMumbai, Maharashtra, India
View →
VM
Vinod Mendiratta
Colleague at RoundaboutMonroe, New Jersey, United States
View →
AH
Alan Ho, Cfp®
Colleague at RoundaboutHawaii, United States
View →
EB
Evelyn Bodoni
Colleague at RoundaboutUnited States
View →
SG
Sam Gotham, Cfp®
Colleague at RoundaboutGreater Sioux Falls Area, United States
View →
BA
Barbara A
Colleague at RoundaboutMatamoras, Pennsylvania, United States
View →
AC
Andres Cevallos
Colleague at RoundaboutNew York City Metropolitan Area, United States
View →
ZF
Zachary Falcao
Colleague at RoundaboutBorivali, Maharashtra, India
View →
AZ
Aung Zaw Moe
Colleague at RoundaboutBangkok, Bangkok City, Thailand
View →
Michael Hadden education
Frequently asked questions about Michael Hadden
Quick answers generated from the profile data available on this page.
What company does Michael Hadden work for?
Michael Hadden works for RoundAbout.
What is Michael Hadden's role at RoundAbout?
Michael Hadden is listed as Co-Founder, CEO at RoundAbout.
What is Michael Hadden's email address?
AeroLeads has found 2 work email signals at @etrade.com for Michael Hadden at RoundAbout.
What is Michael Hadden's phone number?
AeroLeads has found 14 phone signal(s) with area code 404, 423, 770, 678, 352, 850, 800 for Michael Hadden at RoundAbout.
Where is Michael Hadden based?
Michael Hadden is based in Alpharetta, Georgia, United States while working with RoundAbout.
What companies has Michael Hadden worked for?
Michael Hadden has worked for Roundabout, Morgan Stanley, E*Trade, and E*Trade Financial.
Who are Michael Hadden's colleagues at RoundAbout?
Michael Hadden's colleagues at RoundAbout include Meera Behera, Rohit Luhadia, Vinod Mendiratta, Alan Ho, Cfp®, and Evelyn Bodoni.
How can I contact Michael Hadden?
You can use AeroLeads to view verified contact signals for Michael Hadden at RoundAbout, including work email, phone, and LinkedIn data when available.
What schools did Michael Hadden attend?
Michael Hadden holds Bachelor Of Science (Bs), Finance And Management from University Of Florida - Warrington College Of Business.
What skills is Michael Hadden known for?
Michael Hadden is listed with skills including Crm, Financial Services, Leadership, Series 7, Management, Relationship Management, Process Improvement, and Customer Retention.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialCheck these profiles if this is not the Michael Hadden you were looking for.
View similar profiles