Michael Hadley Email & Phone Number

Thomasville Ga

• In addition to the responsibilities of a Tech Support Analyst I, also performed security updates, mobile device encryption, and assisting Assistant Director by preparing technical responses to requests for quotes, assigning costs, timeframes and alternative solutions. • Offered remote support for cloud-based and web-based clients via phone, email and chat. • Patched software and installed new versions to eliminate security problems and protect data. • Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments. • Monitored networks and network devices to resolve technical problems quickly. • Standardized job tasks and trained junior team members on industry best practices and standards.

Thomasville Ga

• Maintain end to end responsibility for customer’s support needs providing timely, reliable, and courteous service. • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security. • Assist with system administration, configuration, testing and security duties as required. • Documented problem and solution thoroughly; provided timely status of updates for resolved and newly assigned tickets. • Basic remote access solution implementation and support: VPN, and Citrix. • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation. • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. • Removed malware, ransomware and other threats from laptops and desktop systems.

Thomasville Ga

• Performed on-site repair and preventive maintenance on personal computers and related peripherals. • Evaluated technical issues, solved customer concerns, and troubleshot computer problems in an efficient and courteous manner. • Upgrading and maintained computers for clients as needed. • Supported security related issue with successful virus detection and removal. • Estimated and invoiced repairs. • Setup wireless home networks and wireless printers. Installed, tested, repaired, and troubleshot personal computers, laptops, networks, • Provided affordable & professional residential computer service and repair.

Thomasville Ga

• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. • Ordered necessary supplies and parts to repair malfunctioning hardware. • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues. • Maintained accurate hardware and software inventories. • Set up and configured hardware and software on company equipment. • Identified and solved technical issues with a variety of diagnostic tools.

Thomasville Ga

• Customer service field 11 months experience. • Resolved patrons complaints tactfully and professionally. • Promoted the library's vast services to visitors through active communication. • Greeted patrons upon entrance to library and offered assistance with any needs or issues. • Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.

Bachelor’S Degree, Computer And Information Systems Security/Information Assurance

Associate’S Degree, Computer Systems Networking And Telecommunications

Activities and Societies: Gaming Club