Michael Haga Email & Phone Number

Austin, Texas, Us

Hanover, Maryland, Us

Working within Ciena's Blue Planet division to continue momentum in bringing Ciena's "Adaptive Network" vision to the Communications Service Providers in North and South America. The vision is driving incredible success through the delivery of innovative, modern software solutions by highly qualified and talented people following tried and true processes.

Work with Communication Service Provider Executives to design strategic direction, build tactical plans and execute on those plans.

Paris, France, Fr

Delivery executive for complex projects for Communications Service Providers. Responded to challenging problem statements with solutions that addressed people, process and systems needs. Assisted business development with the development of go to market ideas. Maintained understanding of available solutions from various vendors.

Xxx, Us

Reported to the CEO with a budget of more than $50M, 7 direct reports, and 95 indirect reports. Broad accountability for development and delivery of software applications, including architectural, design and build or buy decisions.

Xxx, Us

Based on prior success of Billing Conversions, was requested by then CEO (Gene Johnson) and President (Peter Nixon) to take on responsibility of the Noreaster Project. This was an extensive and critical project to implement and convert to: new green field Operational Support Systems (OSS), Business Support Systems (BSS) and Enterprise Resource Planning (ERP) systems to support the acquisition and conversion of more than 1.2 million customers; support the network infrastructure across 3 New England states (New Hampshire, Vermont, and Maine).

Xxx, Us

Primary responsibility was to lead a team responsible for generating and distributing customer bills. Provided the support for configuring new products, price changes to existing products, tax and surcharge changes, ensuring accuracy of calculations, timeliness, general ledger feeds, and tracking revenue trends.

Olathe, Ks, Us

Part-owner of a 26-member team of professionals: Accountable for staffing, performance management, and terminations; staff training and coaching to emphasize the long term benefits of productive client acquisition and retention. Consulting specific to client billing and collections resulted in moving to Director, Billing at FairPoint Communications.

Overland Park, Kansas, Us

Initially, with a budget of $1M and staff of 6, contributed to the support of Spring Long Distance’s customer care applications, including the design, development, and direction of the applications, such as:• Directed critical efforts to implement a branding strategy to allow retailers and Local Exchange Carriers (LEC) to resell long distance services, resulting in increased long distance revenues.Based on success, was requested by Director of Customer Information Systems to lead an effort with a budget of more than $10M and team of over 30 to design and develop software to automate the provisioning and activation of local and long distance service on a new Asynchronous Transfer Mode (ATM) based network.

Houston, Texas, Us

Supervisor and Lead Developer with a staff of 4, providing software development and applications support for General Motors Saturn Division and Telecommunications Long Distance Carriers.