I have extensive experience in system administration and desktop support, with strong skills in JIRA, ServiceNow, and MDM for both Windows and Apple environments. I maintained servers and set up MDM solutions for teams ranging from 50 to several hundred employees. My role at Barings involved providing comprehensive PC support and managing support tickets for an organization of 300+ users. I also developed automation scripts using Java/Selenium for financial applications with cross-functional teams. Additionally, I have a background in optimization and management from my role where I led a team of junior employees.