Michael Haines

Michael Haines Email and Phone Number

Senior Vice President and Chief Information Offices @ 1840 & Company
Leawood, KS, US
Michael Haines's Location
Leawood, Kansas, United States, United States
Michael Haines's Contact Details
About Michael Haines

IT EXECUTIVE Dedicated IT executive with a 25-year comprehensive career within the IT / Call Center Industry. Pragmatic, results oriented leader, successful in directing all facets of IT infrastructure, operations, facilities management, budget/finance and reporting in support of an excess of 150 call centers across a multi-country/continent environment. Support of call center infrastructure and resources driving $350M annual revenue.Specialties: Strategic Planning / Cost Controls / Partnership & Vendor Management / Startups / Organizational Design & Development / Business Process Improvement / Solution Design & Integration / Product Development / Operations Management

Michael Haines's Current Company Details
1840 & Company

1840 & Company

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Senior Vice President and Chief Information Offices
Leawood, KS, US
Website:
1840andco.com
Employees:
452
Michael Haines Work Experience Details
  • 1840 & Company
    Senior Vice President And Chief Information Offices
    1840 & Company
    Leawood, Ks, Us
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  • 1840 & Company
    Senior Vice President & Chief Information Offices
    1840 & Company Jan 2021 - Present
    Overland Park, Ks, Us
    Build Remote Teams Faster with Vetted 1840 ExpertsWe help ambitious companies scale through our exclusive global network of top freelance developers, marketers, sales and finance professionals, contact center outsourced services and market insights.We are an exclusive managed marketplace of professionals and outsourcing services, supporting ambitious businesses with expertise and resources to accelerate their growth.
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  • Opsify
    Senior Vice President & Chief Information Officer
    Opsify Feb 2010 - Present
    Kansas City, Missouri, Us
    As a partner, I lead the Opsify LLC Information Technology organization.
    View
  • Sprint Nextel
    Head Of Specialized Platforms
    Sprint Nextel Feb 2002 - Mar 2008
    Overland Park, Kansas, Us
    Operating independently within the IT/Call Center Services organization directing all IT functions associated with the Sprint Telecommunications Relay Services (TRS) for the deaf and hard of hearing and the Sprint Operator Services (OPS) platforms supporting over $337 million in annual revenue. Direct responsibilities for Account Management, Project Management Office and all tactical and strategic planning capabilities across all platform organizations (Sales, Marketing, Operations, Product Development ...etc.) As well as direct management of all IT development, engineering, implementation and support functions for these platforms. Managed Server Engineering supporting in excess of 1,600 servers across Sprint’s 147 call centers. Deliver solutions consisting of switching architecture, custom agent desktop application and CTI middleware, and the development of all custom interfaces.
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  • Sprint Nextel
    Director, It Strategic Planning & Architecture
    Sprint Nextel Jul 2000 - Feb 2002
    Overland Park, Kansas, Us
    Provided leadership and direction to the technology governance organization within Sprint PCS. Responsible for all development and facilitation of infrastructure architecture, standards, and overall technical direction for the evolution of technologies that support the Sprint PCS IT internal infrastructure. Directed the teams used to identify, develop, and introduce advanced/advancing technologies into Sprint PCS internal computing and communication infrastructure.
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  • Sprint Nextel
    Director, Global I.T.
    Sprint Nextel Sep 1996 - Jul 2000
    Overland Park, Kansas, Us
    Sprint TELECENTERs, Inc A subsidiary of Sprint Corporation Sprint TELECENTERs is an $80 Million global Business Process Outsourcing (“BPO”) organization, specializing in assisting multi-national companies with their contact center operations. Directed the IT organization for an entrepreneurial venture within Sprint’s Fortune 500 organization. As the company’s principal IT leader, I provided all IT direction and call center facilities and equipment for a start-up telemarketing outsource provider, in a highly competitive market. Through my tenure, I directed all IT and facilities aspects of the expansion from 3 site to 7 sites, revenues from $50 million to $80 million with a gross margin of 44%.
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Frequently Asked Questions about Michael Haines

What company does Michael Haines work for?

Michael Haines works for 1840 & Company

What is Michael Haines's role at the current company?

Michael Haines's current role is Senior Vice President and Chief Information Offices.

What is Michael Haines's email address?

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What is Michael Haines's direct phone number?

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