Michael Hall Email & Phone Number

London

• Negotiated contracts and built relationships with external agencies to meet staffing needs, ensuring budget adherence and operational continuity. Secured favourable rates and reliable services by comparing vendor offerings and identifying cost-effective solutions.• Collected and analysed data from key school events, identifying trends and providing actionable recommendations, which led to a 20% increase in engagement.• Managed relationships with exam bodies, senior leadership, and external partners to ensure effective communication for 20+ exam sessions with 100% compliance and swift issue resolution.• Organised and managed multiple school events simultaneously, ensuring on-time and budget-conscious delivery while prioritising competing demands.

London Area, United Kingdom

• Completed an intensive full-stack development programme, learning languages and frameworks such as JavaScript, React, Ruby, and Express.• Developed three full-stack web applications using principles of Object-Oriented Programming (OOP), unit testing, and Test-Driven Development (TDD).• Developed strong communication skills through regular presentations of projects and technical concepts to peers, directly transferable to explaining complex ideas and engaging stakeholders.

London Area, United Kingdom

• Contributed to store sales targets by providing expert product recommendations, increasing the store’s overall NPS by approximately 10% and driving customer purchases.• Identified customer needs and delivered tailored solutions, enhancing customer satisfaction and conversions through expert product knowledge.• Managed product returns and warranties, turning challenges into opportunities for upselling and cross-selling, supporting overall sales growth.

London Area, United Kingdom

• Sold phone contracts, SIM plans, and pay-as-you-go SIMs, consistently exceeding individual sales targets and contributing to store-wide goals.• Acted as the Apple Ambassador, communicating product features to customers and training staff, which involved explaining value propositions and handling technical inquiries.• Identified customer needs and provided tailored recommendations, converting inquiries into sales opportunities.• Cross-sold and upsold additional products such as home routers and accessories, increasing revenue and enhancing customer satisfaction.