Michael Hamaker Email & Phone Number

Fort Mill, SC, US

• Provide an advanced level of technical expertise via telephone and/or remote network connectivity to Field Technicians and subcontractors on highly complicated, time consuming and chronic issues.
• Expertise on highly complex devices such as network routers, switches, concentrators, hubs, wireless access points, fiber optics, virtualization, VoIP, video surveillance equipment, servers and storage arrays, and.
• Support for multiple manufacturers and variations of desktop/laptop equipment used in various configurations and environments, as well as multiple types of network reimage techniques such as PXE and SCCM.
• Command level programming for configuring and troubleshooting highly complex network devices such as vlans, switches, hubs, and routers, and command level knowledge for operating systems such as CMD, registry editor.
• Support for a variety of manufacturers with numerous operating systems, including Cisco, Dell, HP, IBM and Lenovo with many different versions of Microsoft Server operating systems and Virtual Server configurations.
• Quality problem management, task prioritization, ticket management, escalation, follow-up and thorough documentation of all communication and activities.

Fort Mill, SC, US

• Provide an advanced level of technical expertise via telephone and/or remote network connectivity to Field Technicians and subcontractors on highly complicated, time consuming and chronic issues.
• Expertise on highly complex devices such as network routers, switches, concentrators, hubs, wireless access points, fiber optics, virtualization, VoIP, video surveillance equipment, servers and storage arrays, and.
• Support for multiple manufacturers and variations of desktop/laptop equipment used in various configurations and environments, as well as multiple types of network reimage techniques such as PXE and SCCM.
• Command level programming for configuring and troubleshooting highly complex network devices such as vlans, switches, hubs, and routers, and command level knowledge for operating systems such as CMD, registry editor.
• Support for a variety of manufacturers with numerous operating systems, including Cisco, Dell, HP, IBM and Lenovo with many different versions of Microsoft Server operating systems and Virtual Server configurations.
• Quality problem management, task prioritization, ticket management, escalation, follow-up and thorough documentation of all communication and activities.

Atlanta, Georgia, US

• Provide installation, maintenance and repairs on ATM and/or POS (Point of Sale) and/or SCO (Self-Service Check Out) equipment and other electromechanical equipment at various locations.
• Perform Tier II work on products and services of medium-high complexity, including large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and.
• Hardware maintenance, installation, network management, multi-vendor maintenance and software support; install customer systems according to the installation plan, certify that the installation or setup of the product.
• Respond to customer calls, which include problem identification, escalation and resolution of operating system software problems; responsible to keep customer informed during the problem resolution process; perform.
• Responsible for network fault management, assists in the performance management on traffic, configuration management, security management, software management, accounting management and remote system management.
• Responsible for the prompt completion and accuracy of all administrative functions, including assisting in producing, installing modifications and/or upgrades, updating the customer on activities and updating any.

• Field service technician traveling throughout the United States for the Department of Defense with security clearance.
• Help desk, image, diagnose, repair and parts replacement on HP, Compaq, Dell desktops, Inspiron and Latitude laptops. Install and setup Lexmark printers.

Network Administration, Information Technology

Education record