• Provide an advanced level of technical expertise via telephone and/or remote network connectivity to Field Technicians and subcontractors on highly complicated, time consuming and chronic issues.• Expertise on highly complex devices such as network routers, switches, concentrators, hubs, wireless access points, fiber optics, virtualization, VoIP, video surveillance equipment, servers and storage arrays, and high-end multifunction devices including Lexmark, and others.• Support for multiple manufacturers and variations of desktop/laptop equipment used in various configurations and environments, as well as multiple types of network reimage techniques such as PXE and SCCM.• Command level programming for configuring and troubleshooting highly complex network devices such as vlans, switches, hubs, and routers, and command level knowledge for operating systems such as CMD, registry editor, scripting, device management, and others.• Support for a variety of manufacturers with numerous operating systems, including Cisco, Dell, HP, IBM and Lenovo with many different versions of Microsoft Server operating systems and Virtual Server configurations.• Quality problem management, task prioritization, ticket management, escalation, follow-up and thorough documentation of all communication and activities.

• Provide an advanced level of technical expertise via telephone and/or remote network connectivity to Field Technicians and subcontractors on highly complicated, time consuming and chronic issues. • Expertise on highly complex devices such as network routers, switches, concentrators, hubs, wireless access points, fiber optics, virtualization, VoIP, video surveillance equipment, servers and storage arrays, and high-end multifunction devices including Lexmark, and others. • Support for multiple manufacturers and variations of desktop/laptop equipment used in various configurations and environments, as well as multiple types of network reimage techniques such as PXE and SCCM. • Command level programming for configuring and troubleshooting highly complex network devices such as vlans, switches, hubs, and routers, and command level knowledge for operating systems such as CMD, registry editor, scripting, device management, and others. • Support for a variety of manufacturers with numerous operating systems, including Cisco, Dell, HP, IBM and Lenovo with many different versions of Microsoft Server operating systems and Virtual Server configurations. • Quality problem management, task prioritization, ticket management, escalation, follow-up and thorough documentation of all communication and activities.

• Provide installation, maintenance and repairs on ATM and/or POS (Point of Sale) and/or SCO (Self-Service Check Out) equipment and other electromechanical equipment at various locations. • Perform Tier II work on products and services of medium-high complexity, including large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25). • Hardware maintenance, installation, network management, multi-vendor maintenance and software support; install customer systems according to the installation plan, certify that the installation or setup of the product meets the customer's requirements. • Respond to customer calls, which include problem identification, escalation and resolution of operating system software problems; responsible to keep customer informed during the problem resolution process; perform service verification and customer satisfaction surveys relating to the situation. • Responsible for network fault management, assists in the performance management on traffic, configuration management, security management, software management, accounting management and remote system management. • Responsible for the prompt completion and accuracy of all administrative functions, including assisting in producing, installing modifications and/or upgrades, updating the customer on activities and updating any needed databases

• Field service technician traveling throughout the United States for the Department of Defense with security clearance. • Help desk, image, diagnose, repair and parts replacement on HP, Compaq, Dell desktops, Inspiron and Latitude laptops. Install and setup Lexmark printers.