Michael Hampton Email & Phone Number

Working with businesses to grow their Internet Presence and build strategies to consistently grow their business within budget.• Project Management.• Process design and refinement.• WordPress Website Design and Maintenance.• Social Media Planning and Management.• Reputation Management, Marketing, and Optimization.• Search Engine Optimization.

Austin, Us

• Full Administrative, sales, support, technical, management and other aspects of operating a successful long term business.• Create and implement policies, procedures, best practices, budgets and cash flows.• Create partnerships and contracts with other businesses and vendors for mutual benefit and growth. • Plan and implement long range goals. manage daily activities of staff/contractors.• Managed the full service IT sales, service, support, VAR and MSP targeting the SMB marketplace. • Delivered IT services primarily to small and medium businesses serving as an outsourced IT department and trusted business advisor.• Provided small and medium businesses with solutions, guidance and support to ensure that their technology always enhanced their ability to run a successful business.• Minimized overhead through successful business management that prioritized innovation through workflow process management.• Managed clients projects to successful completion on-time or sooner and on budget or under.• Responsible for entire sales cycle from new business development through to close of sale.• Managed technical teams to deliver service to clients.• Delivered on-site & remote support and administration services through various tools.• Setup, implemented, migrated and supported clients Windows server and VMware server environments.• Sold, implemented and managed tape & disk based backup solutions with software from Symantec, Veritas, Veeam, Storagecraft, Acronis, and Paragon as well as some other vendors cloud backup solutions.• PBX Administration on Nortel BCM400, Shoretel, Fortivoice, Trixbox, Elastix and FreePBX asterisk based VOIP phone systems.• Implemented firewall solutions from Sonicwall, Watchguard and Checkpoint for clients.• Delivered Antivirus solutions from TrendMicro, McAfee, AVG, Vipre and Symantec.• Sold and supported cloud managed WIFI from OpenMesh, Cisco Meraki and Enable Networks Cloud Command.

Matawan, New Jersey, Us

• Provided field service and support of various large and small business environments.• Provided phone, email, remote and on-site support to a wide variety of clients.• Travel to client locations as needed.• Responsible for evaluating, recommending and implementing enterprise wide networking, backup, security, E-Mail (MS Exchange), Internet connectivity, antiviral and other solutions to large and small corporations alike.• Responsible for supporting users and troubleshooting problems at the network, server and desktop levels.• Diagnosed, analyzed, and troubleshot hardware, software and network issues and other situations requiring critical thinking skills.• Collaborated with sales team and other engineers to design, develop and deploy technical solutions for clientsInstalled and configured new hardware, software, and network components.• Provided project management during clients migrations, deployments and implementations.• Learn and work with new technologies on a continual basis.

Houston, Texas, Us

• Completed six month pilot project to develop a uniform process to migrate Citibank’s private banking branches systems and networks four months ahead of schedule and under budget.• After the early successful completion of the small site project, I was transferred to project enterprise where my contract continued and was extended by an additional three months.• Responsible for developing the automated installation templates that were used in the migration of 3000+ user seats to implement Windows NT 4.0 desktops with a standard suite of office applications. • Responsible for review, certification and process documentation of "one-off" applications to be used in addition to the standard suite of applications to meet each business unit's individual needs.• Revised migration technician hiring process to build and establish strong teams.

Charlotte, North Carolina, Us

• Responsible for Windows NT pilot project in HR and corporate IS departments.• Setup Windows NT Training lab for users and support staff. • Installation of Novell 3.12 and 4.11, Windows NT Server (Configured with DNS, DHCP, WINS) and troubleshooting of FPNW. Installation of Attachmate Extra to use Novell SAA gateway servers as well as TCP/IP.

Espoo, Southern Finland, Fi

• System administration and desktop support to users both on-site and remote. • Managed implementation of McAfee Netshield on Novell 3.12 and 4.11 servers. • Responsible for project management, installation and administration of Microtest CD-ROM server solution on Novell 3.12 server.• Managed project and upgrade of Cabletron hubs to Bay Networks Baystacks. • Managed project, installation and configuration of Emulex network print servers on Xerox printers to enable IP-based printing for UNIX, and IPX/SPX based devices printing form NetWare. • Provided project management to coordinate workstation migration from Datakit to TCP/IP.

Completed short contract project to provide second level desktop tech support.

Rahway, New Jersey, Us

Completed short contract project to provide second level desktop tech support.

New York, Us

Completed short contract project to perform workstation upgrades. Client systems required Novell 4.0 client, Rumba AS/400 and IRMA for connectivity or emulation. User applications were Lotus Notes, McAfee MS and Lotus Office suites, Quark Express and Adobe PhotoShop.

New York, Ny, Us

Completed short contract project to provide second level phone support for internal users of Intel Proshare video conferencing solution.

Armonk, New York, Ny, Us

Completed contract project to migrate 300 channel attached users of DOS MYTE to LAN attached systems with OS/2, TCP/IP, and PC3270 with OS/2 Netdoor.