Michael Hannaman Email & Phone Number

I have over 10 years of experience within the manufacturing industry in areas of customer and product support, operations, client relations, supplier relations, and problem solving.I have received numerous accolades and awards for my outside of the box thinking. I take a "understand first" approach to problems, then work to provide solutions that have met or exceeded expectations.I implemented new processes and procedures to our warranty reimbursement policy which saved the company time and money, and was met with praise from external stakeholders due to the speed and efficiency it brought to their work.I managed a $60M annual extended warranty sales program including pricing, marketing, and forecasting expected losses and revenues.Extensive international travel as part of negotiations, providing training, and networking amongst partners and stakeholders.Reviewed and improved inventory optimization process to reduce excess service parts holdings and exceed SVA goals for our team.Provided in-person and remote training and leadership coaching sessions to promote co-workers capabilities and skill sets.