Michael Hargrove

Michael Hargrove Email and Phone Number

Offering Technical Architect - Contact Center @ NWN
Mission Viejo, CA, US
Michael Hargrove's Location
Mission Viejo, California, United States, United States
Michael Hargrove's Contact Details
About Michael Hargrove

Contact Center Technical Solution Architect. Serving clients and potential clients by helping them to drive great business outcomes with contact center solutions. I leverage my experience as a customer, partner and manufacturer to help others understand their options when choosing contact center technologies and the value propositions of different modalities of contact center: on-premises, cloud and hybrid.

Michael Hargrove's Current Company Details
NWN

Nwn

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Offering Technical Architect - Contact Center
Mission Viejo, CA, US
Michael Hargrove Work Experience Details
  • Nwn
    Offering Technical Architect - Contact Center
    Nwn
    Mission Viejo, Ca, Us
    View
  • Nwn Carousel
    Offering Technical Architect, Contact Center
    Nwn Carousel Jun 2023 - Present
    Boston, Massachusetts, Us
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  • Cisco
    Technical Solutions Architect
    Cisco Dec 2020 - Mar 2023
    San Jose, Ca, Us
    View
  • Ntt Ltd.
    Managing Solution Architect
    Ntt Ltd. Jun 2019 - Dec 2020
    London, United Kingdom , Gb
    View
  • Dimension Data
    Managing Solution Architect
    Dimension Data Apr 2019 - Dec 2020
    Bryanston, Johannesburg, Za
    Manager of Customer Experience Solutions Architects in the U.S.A.
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  • Dimension Data
    Solutions Architect
    Dimension Data Jun 2014 - Nov 2020
    Valencia, Ca, Us
    Developing and enhancing contact center solutions.
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  • First American Financial Corporation
    Sr. Voice Engineer
    First American Financial Corporation Jan 2014 - Jun 2014
    Santa Ana, Ca, Us
    I have gone "back to my roots" in voice and contact center engineering. I architect, deploy and support solutions on our in-house infrastructure. I work directly with our contact center stakeholders and help them develop solutions that will enhance their workforce's productivity and their customer's experience.
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  • First American Financial Corporation
    Telephony Services Manager
    First American Financial Corporation May 2011 - Jan 2014
    Santa Ana, Ca, Us
    I managed a team of eight engineers responsible for more than eleven thousand phones, both Cisco and a mix of legacy sytems. We have a large number of contact center agents and are constantly developing new Cisco UCCE/CVP solutions for our business. My team has done all major upgrades (CUCM, UCCE, CAD, CVP, CUIC, ARC) in-house with no partner assistance. We have been migrating sites to SIP trunking and achieving great cost savings.
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  • Corelogic
    Manager, Enterprise Telephony Services
    Corelogic Jun 2010 - May 2011
    Irvine, Ca, Us
    Managed a team of Contact Center and IP Telephony design engineers. Responsible for maintaining and growing a large installed base of Cisco IP phones and Cisco UCCE Contact Centers in a multi-cluster environment across the U.S. and India.
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  • The First American Corporation
    Enterprise Telephony Services Manager
    The First American Corporation Apr 2008 - Jun 2010
    Managed a team of Contact Center and IP Telephony design engineers. Responsible for maintaining and growing a large installed base of Cisco IP phones and Cisco UCCE Contact Centers in a multi-cluster environment across the U.S. and India.
  • Corinthian Colleges
    Sr. Voice Engineer
    Corinthian Colleges Feb 2004 - Mar 2008
    Santa Ana, Ca, Us
    Designed and implemented Cisco VoIP and Contact Center solutions across the United States.Maintained high availablility of Cisco platform including: Call Manager, Unity, IPCC/UCCE, IP/IVR and ancilliary applications.
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  • Homeloancenter.Com
    Avvid Engineer
    Homeloancenter.Com Aug 2003 - Jan 2004
    Cisco VoIP and Contact Center engineer.
  • The Producers Group
    It Manager
    The Producers Group Mar 1998 - Aug 2002
    San Diego, Ca, Us
    Performed all IT functions and managed IT vendors. From desktop deployment to server administration. Exchange/AD/SQL. Novell. Cisco network gear and VoIP.
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Michael Hargrove Skills

Voip Cisco Call Manager Cisco Technologies Telephony Data Center Itil Contact Centers Enterprise Software Cloud Computing Information Technology Disaster Recovery Vendor Management Sip Trunking Management Enterprise Architecture Cisco Voip Unified Communications Vmware Active Directory Managed Services It Management It Service Management Call Centers It Operations Routers Customer Service Team Management Servers Vpn Microsoft Office Project Management

Michael Hargrove Education Details

  • Coastline College
    Coastline College
    Computer Systems Networking And Telecommunications

Frequently Asked Questions about Michael Hargrove

What company does Michael Hargrove work for?

Michael Hargrove works for Nwn

What is Michael Hargrove's role at the current company?

Michael Hargrove's current role is Offering Technical Architect - Contact Center.

What is Michael Hargrove's email address?

Michael Hargrove's email address is mi****@****.rr.com

What is Michael Hargrove's direct phone number?

Michael Hargrove's direct phone number is +171462*****

What schools did Michael Hargrove attend?

Michael Hargrove attended Coastline College.

What skills is Michael Hargrove known for?

Michael Hargrove has skills like Voip, Cisco Call Manager, Cisco Technologies, Telephony, Data Center, Itil, Contact Centers, Enterprise Software, Cloud Computing, Information Technology, Disaster Recovery, Vendor Management.

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