Management of customers. grow and expand relationships with themDevelop, Grow, and Expand new customers onboarded by the Sales TeamCollaborating with Sales Team to ensure that customer needs are understood and supportedAchieving new volume, gross profit $, and % goals, new location goals and account growth goals, as applicableProviding useful and timely updates during contract lifecyclesIdentify cross selling opportunitiesSource capacity to meet customer needsAssisting with team to establish SOP’s for Operations

Funds and money management to/from customers and vendors. Coordinator of device and equipment movement for vendors.

Providing industry leading business solutions and security services

• Customer Service – Single point of contact for operational issues. Identifying, building and maintaining relationships. Conflict Management – Utilizing Cisco best practices to manage customer escalations building a bridge between the customer and cisco internal technical services. Analytical and Trend Analysis – Having knowledge of vertical market business trends and concepts. Communication/Presentation – Organizing and conducting weekly, monthly and quarterly status updates. Creating presentations detailing trends, analytics and statuses of customer’s operations. Project Management – Managing customer facing projects providing service solutions to match customer’s business functions and culture.

Licensed Life and Health Insurance Broker/Agent - Guiding customers through options in Health Insurance, Life, Dental, Vision and Supplemental coverage.Licensed in the following states AL, AR, AZ, CO, DE, FL, GA, IL, IN, IA, KS, KY, LA, MD, MI, MO, MS, MT, NE, NV, NC, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY

• Customer relationship manager for customers and vendors to build the brand and the business while ensuring retention. Customers included Nissan/Infiniti; Mercedes-Benz; Volkswagen; George P. Johnson; Engine Shop, Reliable Carriers; United Routes; LA Prep.• Used method driven approaches and processes to drive results through our partnerships• Championed and managed new projects• Coordinated the management of ongoing relationships with existing partners and where relevant, leveraged those relationships to greater collective impact• Providing industry leading Customer Service to ensure satisfaction of existing clients• Utilized systems and procedures in collaboration with Operations to support the identification, engagement and development of strategic partnerships to expand our National footprint• Support of Auto Show Logistic Services. Assisted with coordination of weekly/monthly/yearly movements for multi-million dollar freight and auto shows for Nissan, Infiniti, Volkswagen • Project Manager of Auto Show and trade show vehicle logistics. Creating yearly budgets ranging from $500,000 to 1 million, routings and coordinating movements to include over 100 shows for Nissan Auto and Commercial, Infiniti and Mercedes-Benz Vans. White glove vehicle handling for one of a kind concept vehicles.• Meeting Facilitation/Managed customer requests and demands for immediate movements from 1-day to expedited cross country movements.• Protecting and preserving clients protocol for high security assets