Underwriting. Development and enhancement of new policies and procedures. Recommend systems enhancement and evaluate their effectiveness to optimize outcomes.

I assisted in the identification, assessment, and mitigation of Conflicts of Interest (COI) within the organization, conducting thorough reviews and risk assessments to pinpoint potential conflicts arising from faculty members' domestic and international affiliations. My proactive approach extended to educating faculty on Federal regulatory requirements and internal organizational compliance policies, fostering a culture of awareness.In a collaborative effort with the legal department, administration, IT, and other stakeholders, I played a pivotal role in developing a comprehensive system to manage Conflicts of Interest, faculty-industry relationships, and award data—specifically focusing on NIH grants. I created questionnaires for investigators and conducted interviews with faculty to validate the accuracy of data conversion.Post-conversion, I contributed to the documentation and annual reporting of conflicts to the National Institutes of Health, utilizing custom-built reports for a streamlined process. Additionally, I designed interactive PDF forms to facilitate the acquisition of both internal and external subrecipient disclosures, enhancing the efficiency of our disclosure procedures.

File preparation, calendaring. Drafted dictated letters to opposing counsel. Created pleadings along with proofs of service.

Kept accurate daily accounts receivable log. Allocated payments, prepared invoices and answered client inquires.

• Prepared Bankruptcy claim files. • Conducted probate searches.• Researched local rules and court procedures for bankruptcy claims. • Researched various statutes, rules and process for qualifying to do business in various states. • Researched business license renewal process in many jurisdictions.

• Reviewed thousands of assignments, declarations, and utility patents related to bio-engineering for completeness and accuracy in preparation for long term storage. Conducted patent searches and assisted with filing patents. Created ad hoc reports to analyze filing costs and billing fees.

• Create and distribute reports and other ad hoc requests using Excel. Validated and updated employee data.

• Used advanced Excel knowledge to create and distribute reports and ad hoc requests. Validated and uploaded customer data into HR system.• Ordered and tracked inventory on hand in excess of five-hundred thousand dollars in value. Developed and maintained inventory management policies and procedures. Trained employees on the use of the inventory management system. Ensured procedures were in compliance with company policy.

• Educated current and delinquent borrowers regarding detailed loan information, the mortgage modification application and review process. Discussed required documents, potential outcomes and timelines for delinquency solutions. Complaint and dispute resolution.

Ensured that process improvement initiatives focused on increasing the number of modifications approved by introducing multi-layered communication approval process that increase accuracy and consistency of communications delivered to the organization. Implemented efficient processes and use of technology to ensure modifications are decisioned timely. Provided standardization of controls to reduce the occurrence of quality control errors and audit findings.Conducted multiple weekly conference calls with stakeholders across investor groups, platforms and departments to ensure buy-in and coordination of process and policy changes. Consistently seeks ways to improve and streamline processes by asking questions that proactively challenge the status quo for both Underwriting and other Borrower Assistance lines of business.Provided support documentation for communications, training courses, policies and procedures to complete DOJ, OCC, Treasury audits, action plans and risk control monitoring tasks.Drafted department level communications to keep Underwriting staff informed of procedure and policy changes.

Conducted underwriter training classesDrafted site wide communications to keep staff informed of procedure and policy changesProcedure & job aid creation supporting underwriters

Quickly and efficiently learned the underwriting processExceeded goals after the first month of underwritingConsistently achieves quality scores above 95%Demonstrated an ability to impart my knowledge amongst other underwriters clearly and concisely

Assisted in the audit and quality control of Loss Mitigation processes and proceduresCreation and development of reports, procedures and job aidesDemonstrated the ability to work independently or within a team to accomplish goals and objectivesDisplayed strong analytical, listening, communication, organizational and decision making skills

Prepared and audited work-out plans such as reinstatements and payment plansProcessed advanced work-out solutions such as loan modifications such as loan modifications, payoffs, and short salesCorresponded with real estate agents, brokers, title companies, mortgage insurance companies and attorneys in order to facilitate delinquency resolution through consultation and researchPlayed a vital part in internal and external audits