• SAP Month End Process, running procedures as part of the month-end closing activities. In addition assisting in the year end process and aiding in audits. • Updating existing Standard Operation Documents for month end and daily process, and wringing new one new process • Running daily reports to monitor data uploaded into SAP, and investing and correcting problems highlighted in the report. Developing new reports and updating existing reports. • Preparing for SAP S4 Upgrade, fully documenting existing processes in order for them to be rebuilt in S4, supporting in the clearing down of old ledgers. • Updating system data in SAP as required, daily updates as requested and bulk updates as part of the year end process. • Managing employee expenses, uploading and maintaining user data, uploading monthly expenses, investigating queries and supporting the processing expenses when required.

• Developed reports and dashboards for the AR team, the wider business and clients. • Reported and and worked to clear down Unallocated Cash and Bad Debt • Worked on projects to reconcile and reports on complex accounts. • Wrote the Standard Operation Documents and provided training for the reports and Dashboards. • Created Scripts in WinShuttle to raise invoices and deploying them to the business.

• Developed reports and dashboards for the AR team, the wider business and clients. • Assisted the Credit Support team when required. • Wrote the Standard Operation Documents and provided training for running of reports and Dashboards. • Carried out data cleaning exercises keeping customer master data up to date. • Played key role in the CICMQ accreditation renewals in 2017 and 2019.• Created Scripts in WinShuttle to raise invoices, then created SOD and Training deploying it to the business. • Trained replacement (position was relocated) creating training and processes providing in person and online training using MS Teams alongside ongoing support for replacement settling into role.• Took on extra projects within the business to troubleshoot and create solutions for problem areas.Finance Assistance, Credit Support Team • Conducted credit checks and opened customer accounts.• Streamlined process ensuring greater efficiency without compromising on quality. • Took calls from customers to either take payment, resolving queries where possible. • Set up customers for Direct Debit and running the monthly Direct Debits. • Created reports to show cash forecast and actuals, unallocated cash and more.• Designed new applications for credit forms; simpler to complete and in line with changes tothe law. • Produced reports and processes that helped the team gain CICMQ accreditationin 2015. Finance Assistance • Credit checking new customer for approval, before opening the customer account in SAP. • Generated cash actual reports for the AR team, as well as ad hoc reporting for Head of Credit. • Developed processes making processing card payment more efficient, utilising SharePoint, Online and Automated payment and use of Pay360 barcodes. • Vetted 40,000 customer accounts being migrated over to SAP during merger. • Devised, deployed and handled increased number of credit card payment across multiple different contracts