Michael Harrison Email & Phone Number

Ireland

Life & Pensions, Investment advice

Dublin

Dublin, Leinster, Ireland

County Dublin, Ireland

Grand Canal Quay, Dublin

Win 7 Upgrade programme

Dublin

Delivery of a new Life & Pensions operating model integrated with the FBD General Insurance branch network including: - Redesign & implementation of the customer proposition, sales process, organisational structure, back office support & performance management of the L&P brokerage. - Evaluate & implement a 'Preferred Provider' as part of the redesigned sales operating model. New Ireland was selected delivering a range of sales and support services. - Transition to an IT and marketing shared services function within the group. - Evaluate & implement a new Financial Management System (Sage).

County Dublin, Ireland

Implementation of a social media analysis tool within FBD General Insurance.

Dublin

Migration of the Ark Life & Pensions existing business to Irish Life.

Canberra, Australia

Implementation of enhanced biometric initiatives at Australia's immigration entry points including:- mobile biometrics (fingerprint, facial) enrolment platform for 'turn arounds' at Australian international airports. Winner of an Immigration innovation award in 2013.- handheld biometric verification unit of selected inward passengers at Australian international airports.- Awarded an Immigration Innovation award.

Aviva Europe - Business Change Programme setting up of a General Insurance Product & Pricing Centre of Excellence within the new Pan European Product & Pricing Function. Introduction of new GI pricing best practice modelling.

Managed the rebranding from Hibernian to Aviva of 88 applications, email and telephony (IVR) across the Life & Pensions, General Insurance and Health businesses.Team size : 100 development, test and business staff.

Implementation of a new Life & Pensions Datawarehouse incorporating IBM’s Datastage ETL tool.HIGHLIGHT: the new datawarehouse processes daily and month end processing 800% faster than the equivalent current datawarehouse.

Legislative compliance project. Implementation of new Gross Roll Up tax, Operations and Customer Communication change.HIGHLIGHT: The implementation of new tax calculation functionality incorporating new processes for tax refunding across the business. Improved information provision to customer services staff, Brokers and Bank Financial Planning Consultants.

Implementation of a bankassurance channel for the Hibernian and AIB Arklife joint venture. HIGHLIGHT: This was a very successful implementation of a business critical project introducing new Bank Products, a new multi channel New Business processing platform and integration with multiple existing business systems across the L&P joint venture group. .

Undertook various business process and business continuity reviews at Anglo Irish Bank and Structured Credit.

Test Manager for a new Credit Card introduced into the UK market as part of the BoI and UK Post Office joint Venture

Managed the testing of the migration of Alliance & Leiceter's (UK) credit card merchant services book to Elavon.

Managed Onyx CRM and Finance One FMS systems in the Institute completing replacing the current 6 legacy systems.

Managed the implementation of SkyTalk telephony and SkyNow internet services into the Sky Digital services suite.

IT consultancy reviewing outsourcing applications to an outsourced shared services model with Oracle.

Undertaking risk assessments in the outsourcing of the IT infrastructure for a number of government agencies including the Australian Taxation Office.

Started as an applications developer and promoted through the grades to Team lead and eventually Section Manager in the applications department.

Qfa, Qualified Financial Advisor

Computing, Economics Sub Major

Activities and Societies: Uni Rugby Computer Sciences