Michael Harrison Email & Phone Number

Las Vegas, NV, US

Atlanta, GA, US

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Bethesda, Maryland, US

• Awarded Supervisor of the quarter for increasing department survey scores by 50% thus receiving The Steven Porter Emerging Hospitality Leader Award presented by InterContinental Hotels and The Georgia Hotel and Lodging.
• Nominated for and successfully completed Marriott’s Leadership in Motion.
• Managed a staff of twelve to ensure the meeting rooms are set according to the banquet event orders
• Trained new hires, created schedules, completed staff quarterly evaluations, and disciplined employees to maintain positive working environment

Bethesda, Maryland, US

• Point of contact for clients, on behalf of the hotel and staff to ensure success of the event.
• Ensured the accuracy of meeting room set, food and beverage by staying in touch with the client.
• Supported eight Convention Managers to ensure exhibitor/client needs were met.
• Coordinated various aspects of in-house, citywide, local, and express managers’ groups while in the hotel.
• Conducted site visits for potential clients in the absence of the sales and convention services team increasing last minute bookings and revenue for the hotel.
• Entered new and revised, events and/or banquet event orders into Delphi for new business and on site changes.

Dallas, TX, US

• Followed Banquet Event Orders (BEO) with strong attention to detail to ensure each functions are set specifically to the client needs.
• Increased department survey scores by 5% by anticipating clients’ needs with extraordinary customer service.
• Maintained cleanliness and sanitation standards in all banquet operation areas.

Scottsdale, AZ, US

• Set up, monitored, and operated audio and video equipment to ensure quality and client satisfaction.
• Troubleshooted issues with hardware, media systems for client presentations.

Raleigh, NC, US

• Achieved weekly sales goals by up selling which led my store to numerous awards.
• Assisted customers with installations of lights, wiper blades and batteries to guarantee customer satisfaction
• Utilized my knowledge of the automotive systems and the ability to diagnose problems, I made notable recommendations and suggestions to customers creating business and building relationships.
• Maintained call center database by entering data from customers onto company information system.
• Analyzed regional in comparison to store data to generate reports to district manager