Michael Harrison Email & Phone Number

Las Vegas, Nv, Us

Atlanta, Ga, Us

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Bethesda, Maryland, Us

• Awarded Supervisor of the quarter for increasing department survey scores by 50% thus receiving The Steven Porter Emerging Hospitality Leader Award presented by InterContinental Hotels and The Georgia Hotel and Lodging Association.• Nominated for and successfully completed Marriott’s Leadership in Motion.• Managed a staff of twelve to ensure the meeting rooms are set according to the banquet event orders• Trained new hires, created schedules, completed staff quarterly evaluations, and disciplined employees to maintain positive working environment

Bethesda, Maryland, Us

• Point of contact for clients, on behalf of the hotel and staff to ensure success of the event. • Ensured the accuracy of meeting room set, food and beverage by staying in touch with the client.• Supported eight Convention Managers to ensure exhibitor/client needs were met.• Coordinated various aspects of in-house, citywide, local, and express managers’ groups while in the hotel.• Conducted site visits for potential clients in the absence of the sales and convention services team increasing last minute bookings and revenue for the hotel.• Entered new and revised, events and/or banquet event orders into Delphi for new business and on site changes.

Dallas, Tx, Us

• Followed Banquet Event Orders (BEO) with strong attention to detail to ensure each functions are set specifically to the client needs.• Increased department survey scores by 5% by anticipating clients’ needs with extraordinary customer service.• Maintained cleanliness and sanitation standards in all banquet operation areas.

Scottsdale, Az, Us

• Set up, monitored, and operated audio and video equipment to ensure quality and client satisfaction.• Troubleshooted issues with hardware, media systems for client presentations.

Raleigh, Nc, Us

• Achieved weekly sales goals by up selling which led my store to numerous awards.• Assisted customers with installations of lights, wiper blades and batteries to guarantee customer satisfaction • Utilized my knowledge of the automotive systems and the ability to diagnose problems, I made notable recommendations and suggestions to customers creating business and building relationships.• Maintained call center database by entering data from customers onto company information system.• Analyzed regional in comparison to store data to generate reports to district manager