Michael Hassel Email & Phone Number

Seattle, WA, US

Boca Raton, Florida, US

US

• Implement strategies for managing all corporate computing resources and support 15+ domestic and international team members, maximizing the effectiveness of technology and business efficiency.
• Oversee relocation of 2 systems (7 on-premise servers and a Hybrid Telecom system), network infrastructure, and Telecomm to a new office facility, improving call retention and decreasing 45% in abandoned calls.
• Ensure company-wide adoption of best practices using a combination of process design, relevant evangelization, and cross-collaboration, successfully consolidating 3 POS systems across 8 locations down to 1 within 3.5.
• Develop a 3-year technology roadmap and track, and report metrics that measure the successful implementation of various strategic integration projects and initiatives.
• Establish Business Continuity Plan (including disaster recovery and pandemic plans) and manage all IT projects, ensuring alignment on deliverables and continued progress toward deadlines.
• Design and plan network and topology for 4 new restaurant openings, continuing to evolve the team and services while dialing in costs, security, and compliance.

Denver, Colorado, US

• Responsible for overseeing the IT Department’s operational and strategic planning, including business requirements, project planning, and organizing.
• Significantly increased the stability and reliability of business systems over the Citrix environment by implementing effective changes to the IT infrastructure.
• Renegotiated contracts with several vendors by exposing and opening opportunities that had previously been over looked, as well as identifying new vendors who have become technology partners.
• Designed and planned network and topology for new restaurant openings, maintain PCI & SEC compliance and reporting, and collaborate with Starwood Hotels & Resorts IT and Finance departments with the acquisition of F&B.
• Coordinated the purchase and logistics for POS installation at ME Milan IL Duca, Milan, Italy, Acquisition and Transition team Wasabi Project, Southern California.

Denver, Colorado, US

• Managed 25+ international and domestic team members while developing, launching, and managing strategic initiatives that enabled revenue growth and improved company profitability.
• Implemented infrastructure and restructuring to increase the stability and reliability of business systems, saving $40k annually in cost savings.
• Directed and coordinated 3 Enterprise-level international openings including budget management of $185k+, directing daily operations, and coordinating with third-party Programmers/Installers.
• Acted as point-of-contact and drove the integration strategy and execution of 9 new locations, successfully completing diverse projects on time and on budget.
• Renegotiated contracts and remained current on PCI and SEC compliance and reporting, optimizing performance and identifying ways to continuously exceed goals.

• Oversaw a team of 23+ and collaborated with internal/external stakeholders to prioritize initiatives based on a deep understanding of user needs, contributing to the definition of the strategic roadmap.
• Conducted weekly meetings with department heads to update on current tasks and acceptance of new IT initiatives, successfully improving interdepartmental communications.
• Leveraged industry best practices to prepare IT budgets for new openings, overseeing $115K+ while improving business units and functional teams.
• Spearheaded the roll-out of 19 location MPLS upgrades, leveraging new technology (SD-WAN) to reduce Telecom costs by 54% across all locations.

Miramar, FL, US

• Oversaw the information services department for the entire Enterprise, including 21 restaurants and corporate headquarters.
• Implemented Enterprise-wide VOIP Phone Solution (Unified Communication Platform), increasing reservations across all locations and reducing labor costs by 32%.
• Established corporate specifications for desktop/mobile PC environments and implemented depot maintenance systems allowing for an easier swap of hardware.
• Established tools, mobile device management, on-site networking, and security to produce a 5-year technology roadmap.

• Standardized telecommunications equipment and consolidated services which delivered substantial savings.
• Successfully deployed a full T1 data network which improved communications and data transfer between units and HQ.
• Managed successful roll out of enterprise wide standard desktop and established corporate usage policies and security standards.
• Spearheaded IT related projects for finance and marketing departments some of which include a corporate wide reservation system and the integration of POS data into back office applications.

Atlanta, Georgia, US

Los Angeles, California, US

Education record

Education record