Michael Hatala Email & Phone Number

Burns Harbor, In

Bristol, Il

Oswego, Il

• Investigated customer complaints and inspected returned goods to determine whether credits were justified • Evaluated scrapped parts to determine root cause of defects• Implemented any required corrective or preventive actions stemming from customer complaints and scrap• Evaluated non-conforming materials in order to disposition as fit-for-use or scrap• Audited manufacturing processes to ensure adherence to approved standard operating procedures• Acted as a liaison between Manufacturing and Engineering Departments to relay issues with product design that affected product quality• Communicated quality issues to the Director of Quality and Vice President of Manufacturing on a daily basis• Managed two Quality Technicians responsible for inspection of finished goods, incoming raw materials, and tooling, as well as calibration of measuring instruments • Audited the Quality Management System to ensure compliance with ISO 9001 standard

• Audited contract language to ensure compliance with Fund policy• Ensured the accurate processing of compliant contracts• Worked with local union representatives and employers to resolve non-compliant contract issues• Created and maintained Excel spreadsheets to track contract expirations, outstanding contract issues, and contribution rate schedules• Prepared and presented items to the Board of Trustees, including overviews of outstanding contract policy violations as well as recommendations regarding outstanding issues• Collaborated regularly with various departments including Legal, Accounts Receivable, Field Services, and Field Audit• Provided customer service to contributing employers and local unions • Ensured the timely and accurate set-up and termination of accounts• Managed eight contract analysts overseeing a total of approximately 2,200 accounts • Prepared and delivered staff performance evaluations

Rosemont, Il

• Prepared and conducted audits of contributing employers to ensure compliance with applicable collective bargaining agreements and Fund policies • Ensured adherence to the audit plan, or when deviations were required, ensured that such anomalies were properly documented and explained• Reviewed the accuracy and completeness of audit files, which included analyzing contract language, calculating and processing audit findings, and documentation of procedures and issues• Analyzed risk and exposure, identified problem areas, and made recommendations to superiors • Acted as a liaison between contributing employers and local unions • Directly supervised ten staff, which included delegation and monitoring of work • Assisted in a variety of administrative functions including recruiting, interviewing, training, and scheduling audit travel plans