Michael Hatala Email & Phone Number

Burns Harbor, IN

Bristol, IL

Oswego, IL

• Investigated customer complaints and inspected returned goods to determine whether credits were justified
• Evaluated scrapped parts to determine root cause of defects
• Implemented any required corrective or preventive actions stemming from customer complaints and scrap
• Evaluated non-conforming materials in order to disposition as fit-for-use or scrap
• Audited manufacturing processes to ensure adherence to approved standard operating procedures
• Acted as a liaison between Manufacturing and Engineering Departments to relay issues with product design that affected product quality

• Audited contract language to ensure compliance with Fund policy
• Ensured the accurate processing of compliant contracts
• Worked with local union representatives and employers to resolve non-compliant contract issues
• Created and maintained Excel spreadsheets to track contract expirations, outstanding contract issues, and contribution rate schedules
• Prepared and presented items to the Board of Trustees, including overviews of outstanding contract policy violations as well as recommendations regarding outstanding issues
• Collaborated regularly with various departments including Legal, Accounts Receivable, Field Services, and Field Audit

Rosemont, IL

• Prepared and conducted audits of contributing employers to ensure compliance with applicable collective bargaining agreements and Fund policies
• Ensured adherence to the audit plan, or when deviations were required, ensured that such anomalies were properly documented and explained
• Reviewed the accuracy and completeness of audit files, which included analyzing contract language, calculating and processing audit findings, and documentation of procedures and issues
• Analyzed risk and exposure, identified problem areas, and made recommendations to superiors
• Acted as a liaison between contributing employers and local unions
• Directly supervised ten staff, which included delegation and monitoring of work