Michael Hatch Email & Phone Number

Salt Lake City, Utah, United States

-Exercise Machine Diagnosis -Warranty Information -Technical support

Roy, Utah, United States

• Managed Member accounts and secure information. • Processed Wire and ACH account transfers. • Processed account payments. • Processed account Disputes. • Provided product knowledge to members on additional services.

South Jordan, Utah, United States

• Maintained and updated files and databases for records.• Updated calendars with court dates, filing deadlines.• Attended hearings to observe and document results.• Assisted with client business incorporating.

Clearfield, Utah, United States

• Answered customer questions about sizing, accessories, and merchandise care.• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.• Built relationships with customers to encourage repeat business.

Murray, Utah, United States

• Researched medical claims inquiries from providers, employers, and members for resolution.• Reviewed and processed health benefit claims to ensure accuracy of information.• Assisted employees with understanding their health care options, such as HMOs and PPOs.

Draper, Utah, United States

• Developed and presented training programs and instructional material to Draper and Mexico City agents.• Provided support and guidance to my team on how to best utilize resources to achieve successful outcomes.• Established and maintained quality control standards for my team of supervisors and agents.• Created a safe and encouraging environment for agents to express their ideas, concerns, and needs.• Took manager call back escalations from my supervisors and provided available options to customers on their leasing accounts.

Salt Lake City, Utah, United States

• Worked with development team on competitor product research.• Assembled packages according to meet specific brand influencer requirements.• Carried out small batch deliveries to gimme influencers.

South Jordan, Utah, United States

• Delivered vehicles and customers to other locations or vendors throughout northern Utah.• Documented problems and corrective actions to maintain records.• Vehicle maintenance and verification.