Supported the LDAP database that controlled users' access to applications. I made sure they were in the database, they had the proper accesses and belong to the right groups.

Handling day-to-day issues and changes at the many locations in the San Antonio, TX metropolitan area.

I administer OpenShift 3.11 and help build OpenShift 4.3 on several clusters (test & prod) serving internal customers. I work in the Agile Framework to complete 'stories'. In these stories, I run pre-written Ansible playbooks on a cluster (or a subset of nodes therein); open ServiceNow tickets to other teams with the appropriate information so that they can fill requests; edit a CI/CD pipeline in GitLab for changes that have to be made to a committed change; schedule changes for after-hours during the appropriate change window; make changes to virtual machines as necessary.In this role, I learned about and used:* Agile* Git* GitLab and CI/CD pipelines* OpenShift & Kubernetes* Ansible & playbooks* Financial Services Industry compliance

Supporting CM/ECF application on Linux for the Administrative Office of the US Courts.

Administer backend datastore infrastructure which utilizes openstack; handle occasional customer escalations as needed.

Assist customers with dedicated and managed hosting issues. These include server failure root cause analysis; server performance analysis; network issues (routing, IP address additions); firewall and load balancer configurations; software upgrades; hardware upgrades; reboots; access control and much more.I am specializing in ecommerce with an emphasis on Magento, PHP-FPM and Nginx as well as PCI compliance.

Took phone calls and chats from customers as I assisted them with hosting issues

Assist on-site technicians with upgrading Target stores nationwide with upgrading Target stores to IP Trunking; made sure technician arrived with the right parts; guided technician as to what had to be done and explained the order that the technician had to do things in; placed test calls to the store and had technician place test calls from the store to ensure things were working properly.

Support Technician who assists resellers and customers with issues and answers questions about Xorcom hardware and CompletePBX software.Custom Installation Manager who builds systems out for customers, complete with extensions, trunks, IVR's, etc.http://www.xorcom.comhttp://www.xorcomusa.com