As an accomplished Chief Insights and Growth Officer with over three decades of experience spanning the UK, Asia, and the Middle East, I specialize in leveraging data-driven strategies to propel sales growth, enhance market positioning, and drive customer satisfaction. My career is defined by a deep expertise in market analysis, customer segmentation, and competitive landscape assessments, which have consistently led to identifying high-potential growth opportunities and actionable insights with AI.At Eureka AI, where I currently serve as Chief Data Officer, I spearheaded the development and implementation of a world-class market intelligence solution that achieved a USD 4 million ARR and a valuation of USD 80 million. I have enabled telecom operators to monetize their vast datasets through a robust SaaS platform, forging successful partnerships with major clients such as Grab, Gojek, Uber, Shopee, Food Panda, ByteDance, and Prudential. My leadership encompasses managing all sales and marketing efforts, customer success, and product development from a commercial perspective, with a strong focus on cross-functional collaboration with data and AI teams to drive innovative product development.My tenure at AIMIA in Jakarta as General Manager of Loyalty saw the creation and launch of a unique 150-brand coalition loyalty program for the MAP group, alongside managing loyalty programs for prominent brands like Starbucks, Nestle, Mazda, and Danone. At Beyond Analysis PTE Ltd in Singapore, I led analytics initiatives aimed at driving measurable changes in shopper behavior, working with extensive datasets from clients such as ez-Link and Standard Chartered.In Malaysia, as Country Manager for dunnhumby, I built a data monetization business for Tesco, achieving significant commercial success by acquiring 25 clients within three years and implementing the first one-to-one personalized marketing program in Asia. My earlier career at TNS Worldpanel saw continuous revenue and profit growth, with responsibilities encompassing operational and commercial management, people development, and financial oversight.Educationally, I hold a BSc (Hons) in International Business and Modern Languages from Aston University, Birmingham. My fluency in French and conversational skills in Bahasa Indonesia complement my professional expertise. I am also deeply versed in the application of marketing science and behavioral economics, regularly referencing influential works such as "How Brands Grow" by Professor Byron Sharp.
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Chief Data And Insights OfficerEureka Ai -
Chief Data And Insights OfficerEureka Ai Aug 2021 - PresentSingapore, Singapore, SgMoved to the UAE to set up our Abu Dhabi operations hub. -
Chief Insights OfficerEureka Ai Feb 2017 - Aug 2021Singapore, Singapore, SgSolving the universal problem of how to reach the right customer with the right offer at the right time, using real-time data from Mobile Network Operators . Eureka deliver business changing insights by infusing our own Artificial Intelligence with your own data and using it to communicate with potential and existing customers. We use our huge data sets to identify and target customers in real time with tailored offers that are delivered through the right channel at the right time and in the right location. This combination of data + expertise + platform significantly increase conversion rates, campaigns efficiency and customer satisfaction. We also create credit scores for fintech, location verification for Banking and risk analytics for underwriting.I manage the client relationships, ensure smooth operations of campaigns and the delivery of insights back to client businesses - linking some of the most advanced insights and data scientists to real world Big Data solutions. -
General Manager - LoyaltyAimia Inc Jan 2014 - Mar 2017Toronto, Ontario, CaGM for the Aimia loyalty business in Indonesia where we provide end to end loyalty services, Targeted Campaigns, CRM and analytics. We're currently builiding what will be one of the worlds largest retail loyalty programs covering more than 120 top international brands.Our goal is to change the way retailers reward shopper loyalty, the way Marketers think of loyalty and the way that shoppers are engaged by loyalty schemes, by making business personal. I believe passionately that loyalty is purely a function of shopping habits that can be accentuated by smart, data driven marketing.Working with top companies such as Starbucks, MAP group, SOGO Group, Mazda, Nestle, Bieresdorf and RB. -
Head Of Customer IntelligenceSas Jan 2013 - Dec 2013Cary, Nc, UsAs head of the Customer Intelligence Practice at SAS Malaysia I was responsible for Pre-sales efforts with clients and in educating potential clients on the application of Big Data into the Retail and Marketing Communities of Malaysia. Using SAS predictive Analytics in areas such as Campaign Management, Marketing Optimization, Social Media Analytics, Adaptive Customer Experience and Real Time Decison Making, we are revolutionizing the Marketing landscape and making personalisation truly possible. -
Retail And Shopper Marketing Consultant - Part Time Project BasisEngage Ltd Jul 2012 - Dec 2013London, United Kingdom, GbI worked with engage in two areas; Shopper Marketing Training and Shopper Marketing Consultancy.Shopper Marketing differentiates between shopper and consumer and focussed on what makes shoppers make decisions in store and how this behaviour can be channeled into sales in store. The unique 5 step approach to Shopper Marketing that we teach has saved businesses millions of dollars by evaluating the desired outcomes of the marketing process - from consumer, to shopper, to channel, to store to investment.My role was both as a trainer and as a consultant on projects with large FMCG grocery manufacturers. -
Country Head, Dunnhumby MalaysiaDunnhumby Aug 2008 - Jul 2012Brook Green, London, GbSet up the business for dunnhumby in Malaysia from scratch to create a successful business with over 50 clients delivering pioneering retail analytics insight to Tesco, collaborative insight with FMCG suppliers to Tesco and a ground breaking CRM business with one to one personalised promotions.During my four years with dunnhumby we introduced retail analytics to Tesco; creating "you are what you buy" segmentations, Range review processes, pricing evaluations, promotional measurement and merchandising concepts. We also brought this cutting edge retail insight to suppliers and enhanced their relationships with Tesco through collaboration. Perhaps my biggest win was in creating the first full scale, fully personalised CRM mailing programme with six unique and relevent promotions for each customer.In this role I had full responsibility for the P&L, team management of 12 people and a role on the Tesco trading board responsible for the customer. -
General ManagerWorldpanel By Kantar 2003 - Jul 2008London, GbRunning the Kantar Worldpanel business in Malaysia I managed the 2,500 household sample of FMCG consumers. Responsible for Consultancy to clients, New Business development, P&L management, HR, PR etcUnder my guidance the business became the most profitable in the group, a reputation for quality insight and the service gained significant exposure in the local industry. -
Business Group Director, Tns Worldpanel UkTns Mar 1998 - Mar 2003London , CoWent from Account Manager to Account Director to Business Group director in TNS Superpanel - looking after L'Oreal, Monar Bakeries, JS, Cadbury and many many more over the 5 years in FMCG research -
National Account Sales ExecutiveDiageo Jul 1995 - Mar 1998London, GbManaging a portfolio of Cash and Carry accounts within the South East of England and delivering a sales plan.
Michael Hawkins Education Details
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Aston UniversityAnd Related Support Services -
Cockermouth SchoolAll Sorts -
Lawrence Jackson School, GuisboroughGcse
Frequently Asked Questions about Michael Hawkins
What company does Michael Hawkins work for?
Michael Hawkins works for Eureka Ai
What is Michael Hawkins's role at the current company?
Michael Hawkins's current role is Chief Data and Insights Officer.
What schools did Michael Hawkins attend?
Michael Hawkins attended Aston University, Cockermouth School, Lawrence Jackson School, Guisborough.
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