Michael Heald Email & Phone Number

Cincinnati, Ohio, United States

Oversaw and managed book of major clients worth $1.5M ARR. Designed and executed effective strategies to drive company and client growth. Provided hands-on support with training clients on new products. Troubleshot and resolved any issues that arose with company products and services for clients. Onboarded new clients providing clear information on the platform and responding to all questions increasing engagement. Mentored staff, offering guidance on difficult customer calls and interaction and coaching employees on how to achieve optimal results.Increased monthly revenue in assigned territory by 4.5x from $80K to $360K through client acquisition and improved strategies. Trained all members of the CS team on processes, procedures, and sales leading to greater performance and enhanced organizational cohesion. Revamped internal processes to increase efficiency, as well as improved external usability.

Frisco, Texas, United States

Frisco, Texas, United States

Designed and executed unique and compelling lessons that drove positive learning experience for students. Partnered with grade level and vertical teams using the PLC model to enhance student outcomes. Created and implemented measurable goals to help guide teacher instruction and planning. Increased student engagement by utilizing new technologies that helped students connect with the material.

Spearheaded daily operations for the company to keep business running smoothly. Trained and coached employees on best practices for customer service and sales to improve staff performance, drive company growth, and deliver on established goals. Managed the sales team, establishing KPIs, assigning duties, and monitoring team performance. Reviewed staff performance and analyzed training needs to develop new training programs or improve existing programs. Installed an autodialer which greatly increased efficiency and led to a 25% growth in sales.

Bba, Business Administration

Education record