Michael Heath Email & Phone Number

Palmerston North, Wanganui-Manawatu, New Zealand

This is an administrative customer focused role, with an emphasis on information delivery within tight turnaround times. The role involves dealing with high volumes of confidential information and ensuring that all relevant data protection mandates are followed and documented at all stages. The nature of the role means that all information entered in the systems is critical, and so from this I have gained a keen eye for detail with electronic documents and communications.

Palmerston North, Wanganui-Manawatu, New Zealand

The role was customer-service focus and involved handling cash transactions and multitasking in a highly time-critical and fast-paced environment. This was my first role in New Zealand and allowed me to immerse myself in the new culture and learn about Te Reo and how Maori conventions are integrated into working systems here.

Hertfordshire, England, United Kingdom

This administrative role involved remote diagnosis and fault fixing of ATMs UK-wide, whilst liaising with other sites and teams to organise engineers and perform routine troubleshooting. The role involves working in a fast-paced, high-turn around environment with strict time-based deadlines. Additional responsibilities involve the management of Tickets and keeping the Ticket board clear to achieve company KPI’s, and functioning as customer support.

Hertfordshire, England, United Kingdom

This role involved managing a team of up to ten people at any one time, across both the bar areas and the waiting staff, across a two floor restaurant. Responsible for customer queries and maintaining their satisfaction, assessing the needs of guests at any given time during service and ensuring the continued delivery of the high standards expected. Administrative responsibilities included data entry and production of weekly reports for senior management and stakeholders, and managing the design and implementation of weekly stock and financial fraud checks.

Potters Bar