Michael Heaton Email and Phone Number
Dynamic and results-oriented Growth Manager and Business Development leader with over 25 years of experience in fostering and maintaining robust client relationships. Proven track record in driving customer satisfaction, retention, and sustainable growth through strategic initiatives. Expertise in developing and implementing comprehensive account management plans that not only ensure client success but also consistently exceed expectations.Skilled in leading cross-functional teams and collaborating with internal stakeholders to deliver exceptional service and value. Strong communication, negotiation, and problem-solving abilities enhance my commitment to cultivating long-term partnerships and achieving mutual success for both clients and the organization. Passionate about leveraging insights to drive business innovation and growth. When I’m not closing deals, you can find me on the baseball field coaching youth players—teaching them that teamwork and a good swing can take you far in life. Plus, dodging flying baseballs has sharpened my instincts, both on and off the field
Phase2
View- Website:
- phase2technology.com
- Employees:
- 51
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Growth ManagerPhase2 Jun 2024 - PresentArlington, Virginia, Us
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Professional Services ManagerAerosimple Feb 2024 - Jul 2024Sheridan, Wyoming, UsAerosimple automates daily repetitive inspections, documentation, and reporting tasks. This helps airports to seamlessly manage the entire airfield area and improve their FAA Part 139 or ICAO Annex 14 compliance. -
Client Success ManagerJuvare Aug 2022 - Oct 2023Atlanta, Georgia, UsTransportation Vertical Client Success -
Co-OwnerMotorkeg Jun 2021 - Feb 2023We are a full service party on wheels …with class. Classic trucks and tap walls. Come roll with us
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Sr. Account Manager Public Health And South East TerritoryVeoci Nov 2016 - Jan 2022New Haven, Ct, Ushttps://www.veoci.com/VEOCI - Virtual Emergency Operations Center on the InternetCloud-based emergency management software for preparing and responding to any crisis or emergency in your organization.http://veoci.com/- Be better prepared- Launch a coordinated response- Recover quickly from the situation- Review and mitigate -
Sr. Account Manager/Csm Healthcare And South East Gov.Veoci Jan 2019 - Jan 2021New Haven, Ct, Us
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ParentBulls Soccer Club Inc 2000 - Aug 2021Aiken, South Carolina, Us -
Client Services Manager Public HealthIntermedix May 2014 - Oct 2015Nashville, Tn, Us Served as the primary point of contact for all day-today activities as they relate to the WebEOC and eICS software product line. Provided constant client trainings in regards to best practices, education of product knowledge and application feature. Manage product implementations for Public Health and Hospital Associations customers. Work with customers to translate software technical requirements and generate proposals based on needs. Responsible for exploring the business needs of each client and making changes to their processes to accommodate. Assisting in local and state wide drills and exercises that incorporate participants across numerous jurisdiction of Healthcare and Emergency Management in preparation for emergency incidents. In charge of contract management including but not limited to:o State and Federal contract dateso RFP and RFQ schedules and responses.o Review and approve all invoicing and maintain mandated schedules. Routinely monitor and update all client tickets to track and resolve bugs. -
Project ManagerIntermedix Feb 2011 - May 2014Nashville, Tn, Us Work with a Project Management team, customers, and developers to engineer solutions through a rapid development process. In charge of all Hospital, Health and Nuclear implementations including gathering requirements for custom user interfaces, plugins, and adapters for use within an emergency management. Accountable for over $4 million in self-generated revenue yearly. Conduct and assisting with onsite training and process discovery. Work with other Project Managers and development team through all phases of the project life cycle. Work in conjunction with a Quality Assurance team and HP Quality Center to track and resolve bugs. Work with a Support team, as needed, to resolve application issues. See that the bidding processes for all RFP’s are done in compliance of the RFP. Maintain financial documents for internal and customer reporting. Work closely with clients during all phases of the project including issues, sales, contract management, onsite system review and customer retention
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Account Manager/Project ManagerIpswitch, Inc. Feb 2007 - Jan 2011Burlington, Ma, Us Formed partnership with 3rd party company to move product into competitive hosting area. Proactively reached out to new partners to build channel more than 50% in 3 years. Designed multiple web-ex live training outlines to help partners as well as internal sales team to educate prospective clients on product offerings -
Operations ManagerLansing Building Products May 2006 - Feb 2007Richmond, Virginia, Us Established new branch from the ground up. Hired and trained staff, filled inventory and established local and national vendor relationships. Trained staff in product updates and new developments. Maintained financial records and inventory levels. -
ManagerRadio Shack 1998 - 2005
Michael Heaton Skills
Frequently Asked Questions about Michael Heaton
What company does Michael Heaton work for?
Michael Heaton works for Phase2
What is Michael Heaton's role at the current company?
Michael Heaton's current role is Growth Manager Phase2.
What are some of Michael Heaton's interests?
Michael Heaton has interest in Human Rights, Social Services, Children, Disaster And Humanitarian Relief.
What skills is Michael Heaton known for?
Michael Heaton has skills like Program Management, Project Management, Project Planning, Visio, Process Improvement, Sql, Microsoft Sql Server, Team Leadership, Software Project Management, Management, Microsoft Office, Training.
Who are Michael Heaton's colleagues?
Michael Heaton's colleagues are Caroline Benach, Pmp, Kristy Cook, Emily Dachs, Caroline Hubbell, Pedro Rodriguez, Jessica E. Morales, David Anderson.
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