Michael Hedberg Email & Phone Number

Kingston, Massachusetts, United States

-Managed 4 2-person tower crews, providing Repair and Maintenance services to Verizon, T-Mobile & Dish Wireless-scheduled and coordinated up to 40 repair jobs per week

Mansfield, Massachusetts, United States

-Performed integration, troubleshooting, and preventative maintenance on emerging 5GORAN equipment. -Worked with other departments internally, as well as outside vendors, to build and integratecell sites at the highest level of quality

Norton, Massachusetts, United States

-Performed integration, troubleshooting, and preventative maintenance on multiple layers ofEricsson cellular equipment, including 2G, 3G, 4G LTE, & 5G.-Provided leadership within Field Operations department in all areas of the job, includingtechnical support, administrative responsibilities, & team cooperation. Provided coverage forField Operations Manager for up to 4 weeks per year. Provided on-the-job training to lessexperienced technicians.-Managed T-Mobile Field Operations asset inventory program for New England market for sixyears, consistently resulting in top metrics within the Northeast Region.-Worked in conjunction with departments outside of Field Operations, including SwitchOperations, RF Engineering, Development & Construction to ensure top performance of cellsites, while focusing on minimizing customer impact, and efficiency with time and companyresources.