• Increased 2019 Revenue by $2.5 million finishing the year at $22 million in Revenue.• Created strategic and improved efficiencies which enhanced revenue by 11% YOY in 2019• Managed, negotiated, and increased revenue of 110% from 2018-2019 with B2B companies such as Expedia, Hotel Tonight, & Booking.Com by offering strategic recommendations, actualizing in $95K of additional revenue• Proficient in utilizing Salesforce CRM, Excel and Tableau reports to streamline processes and improve profitability• Implemented and lead weekly strategic revenue meetings with multiple departments to increase productivity and profits• Partnered with Executive Committee to strategize best practices for selling to new target segments while maintaining and increasing current revenue streams• Prepared daily, weekly, monthly and annual reports for review by Executive Committee and Ownership groups

• Proficient in B2C cold calling and increased 2018 revenue by $1 million in revenue from email and phone sales• Lead Strategic weekly Revenue meeting with Catering and Sales teams to streamline decisions while increasing revenue and bringing in $30 million in total revenue in 2018• Developed a team of reservation agents on effective telephone sales techniques to drive increased revenue & up-sell opportunities• Provided Account Management to all hotel guests and clients to ensure seamless billing and arrival experience • Prepared monthly commentary and annual reports for review by Executive Committee

• Assist the Reservations team with any questions about newly implemented strategies• Tasked to complete Sales and Catering Teams Month End Reports, which includes managing and budgeting of expenses, as well as forecasting group commissions• Analyze weekly and monthly reports to understand hotel positioning• Update hotel brand website and monitor online partner extranets with the collaboration from the Senior PR & Marketing Manager

• Provided exceptional customer service on the telephone while making, confirming and cancelling reservations for existing and new guests• Promoted and sold special hotel programs, rate packages and upgrades when appropriate• Worked with a variety of reports within Opera to complete tasks in relation to hotel conversion, ADR, arrivals, and group pick up

• Constantly learned the inner workings of a hotel restaurant and the connection it has with the hotel• Worked in all aspects of the food and beverage department in the hotel including In Room Dining, Banquets, Convention Services, and Market/Barista • Was awarded “Distinguished Employee” by management in employee review

• Educated on the management of others and implemented exceptional customer service • Rotated between the Front Office and kitchen; interacted with a plethora of guests and co-workers