Michael Hedgpeth Email & Phone Number

Redefining how engineering managers approach performance management, coding in as much rust as I possibly can, with Tauri and Svelte.

San Francisco, California, US

• Grew my scope and responsibility while at Splunk to a team of 45 people across the US and Europe, managing and recruiting five teams focused on accelerating the SDLC of Splunk's core product.
• Migrated Splunk's cloud offering (and one of the larges AWS tenants) to an Open Telemetry-based metrics emission that aligned with Splunk's metrics strategy, but also properly utilized Prometheus where it made sense..
• Evolved the systems, processes, and organization design involving Splunk's internal instance for its cloud offering, which is one of the largest Splunk instances in the world. This involved recruiting, engaging top.
• Led Splunk's Quality Engineering organization, mapping out a vision and program for their evolution as a platform engineering organization.In my role I really cared about growing people, to the point where I envisioned.

Atlanta, Georgia, US

• Lead global teams in engineering IT operations, enabling the ability for clients to self-manage restaurants and rely on SaaS services including online ordering functionalities. Aligned security, operations, and.
• Led successful Restaurant Digital Ordering task force responding to 4X increase in scale in two weeks during Covid-19 lockdowns. Key leader to talk to align sales, support, engineering, operations, and customers.
• Catalyzed explosive growth enabling multiple multi-million-dollar deals by designing and leading the migration to Azure; crafted solution for clients by leveraging Microsoft infrastructure and Infrastructure as Code to.
• Drove 50% increase in Asia Pacific revenue through automation of hospitality SaaS products.
• Collaborated with product management team and stakeholders in driving holistic customer transformation using site reliability engineering (SRE) best practices to maintain IoT customer base by reducing duration and.
• Evangelized key strategic and operational transformation initiatives; presented at internal and customer conferences and engage with executive leadership to shape and deliver the vision around key priorities.

Atlanta, Georgia, US

• Managed the execution of various software projects, enabling business transformation through making improvements to cloud-based systems, as well as facilitating introduction of automated processes and systems. Notable.
• Slashed deployment failures by 97%, driving application downtime from 1500 to 100 minutes annually within 3 years through the introduction and implementation of modern configuration management.
• Evangelized enterprise-wide cloud transformation through fostering and communicating strategic vision combined with leading effective tactical execution.
• Aligned strategies across the enterprise and built a PCI-compliant and SOC II-compliant automation-first environment that enabled a secure, automated cloud-based system for multi-million-dollar accounts including.
• Led an emergency migration of entire core U.S. SaaS business to a new platform in three months, far in advance of the 18 month estimate. Reported status directly to key stakeholders including the CIO of NCR and.
• Organized and presented at DevOps Days Dallas and leadership summit, 2016-2017.

Atlanta, Georgia, US

• Focused on speed and reliability of delivery of Radiant's products, primarily by:
• Onboarding Continuous Integration and testing with VMWare virtualization with their products, which led to capturing 30% of all defects internally for their flagship product.
• Reimagined how software was delivered to restaurants, architecting and implementing a new suite-oriented installation mechanism for all products.

Atlanta, Georgia, US

• Enabled cloud-based management of store configuration by engineering and architecting a robust and high-quality application. Led enterprise introduction and integration of Test-Driven Development, Agile (Scrum), and.
• Designed and created cross-functional consensus for the hierarchies functionality of Configuration Center which is, over 10 years later, the basis of how restaurants manage business configuration data for Aloha
• Introduced CI, Unit Testing, and Test-Driven Development to improve consistent delivery of quality releases; introduced Scrum and spearheaded Agile transformation by implementing Scrum and Agile processes and.

US

Bozeman, Montana, US

Bs, Information Systems

Associate Of Arts, Management Information Systems, General