Redefining how engineering managers approach performance management, coding in as much rust as I possibly can, with Tauri and Svelte.

• Grew my scope and responsibility while at Splunk to a team of 45 people across the US and Europe, managing and recruiting five teams focused on accelerating the SDLC of Splunk's core product.• Migrated Splunk's cloud offering (and one of the larges AWS tenants) to an Open Telemetry-based metrics emission that aligned with Splunk's metrics strategy, but also properly utilized Prometheus where it made sense. This also involved contributing to the Customer Advisory Board as an internal customer.• Evolved the systems, processes, and organization design involving Splunk's internal instance for its cloud offering, which is one of the largest Splunk instances in the world. This involved recruiting, engaging top talent, organization change management (including starting a team in Poland), alignment of processes and technical direction to the business.• Led Splunk's Quality Engineering organization, mapping out a vision and program for their evolution as a platform engineering organization.In my role I really cared about growing people, to the point where I envisioned tooling and process that will transform how engineering managers approach their jobs. That vision captured my attention so deeply, that I voluntarily left Splunk in October 2024 to focus on that full-time.

Lead global teams in engineering IT operations, enabling the ability for clients to self-manage restaurants and rely on SaaS services including online ordering functionalities. Aligned security, operations, and engineering to holistically migrate to the public cloud from scratch. Led the development of cohesive culture across three domestic and two international locations, facilitating change from operations to engineering frame of mind. Notable Achievements:• Led successful Restaurant Digital Ordering task force responding to 4X increase in scale in two weeks during Covid-19 lockdowns. Key leader to talk to align sales, support, engineering, operations, and customers, reporting regularly to CTO and other executive leadership• Catalyzed explosive growth enabling multiple multi-million-dollar deals by designing and leading the migration to Azure; crafted solution for clients by leveraging Microsoft infrastructure and Infrastructure as Code to serve high-growth areas, eliminating need to establish footprint of equipment and servers in remote locations. • Drove 50% increase in Asia Pacific revenue through automation of hospitality SaaS products. • Collaborated with product management team and stakeholders in driving holistic customer transformation using site reliability engineering (SRE) best practices to maintain IoT customer base by reducing duration and complexity of deployments and migration process inside of restaurants; increased client engagement to continually gain customer buy-in and maintain overall satisfaction.• Evangelized key strategic and operational transformation initiatives; presented at internal and customer conferences and engage with executive leadership to shape and deliver the vision around key priorities.• Led team transformation from operational focus to being engineering focused and oriented; created growth plan and developed roadmap to improve processes and focus on growth, driving migration to automation-first Azure environment.

Managed the execution of various software projects, enabling business transformation through making improvements to cloud-based systems, as well as facilitating introduction of automated processes and systems. Notable Achievements: • Slashed deployment failures by 97%, driving application downtime from 1500 to 100 minutes annually within 3 years through the introduction and implementation of modern configuration management. • Evangelized enterprise-wide cloud transformation through fostering and communicating strategic vision combined with leading effective tactical execution. • Aligned strategies across the enterprise and built a PCI-compliant and SOC II-compliant automation-first environment that enabled a secure, automated cloud-based system for multi-million-dollar accounts including Chipotle, Chili’s, Red Robin and Smashburger; gained stakeholder approval and resolved systematic issues delivering cloud services. • Led an emergency migration of entire core U.S. SaaS business to a new platform in three months, far in advance of the 18 month estimate. Reported status directly to key stakeholders including the CIO of NCR and executives from large customers. • Organized and presented at DevOps Days Dallas and leadership summit, 2016-2017.

Focused on speed and reliability of delivery of Radiant's products, primarily by:• Onboarding Continuous Integration and testing with VMWare virtualization with their products, which led to capturing 30% of all defects internally for their flagship product.• Reimagined how software was delivered to restaurants, architecting and implementing a new suite-oriented installation mechanism for all products.

Enabled cloud-based management of store configuration by engineering and architecting a robust and high-quality application. Led enterprise introduction and integration of Test-Driven Development, Agile (Scrum), and CI. Notable Achievements: • Designed and created cross-functional consensus for the hierarchies functionality of Configuration Center which is, over 10 years later, the basis of how restaurants manage business configuration data for Aloha • Introduced CI, Unit Testing, and Test-Driven Development to improve consistent delivery of quality releases; introduced Scrum and spearheaded Agile transformation by implementing Scrum and Agile processes and methodologies, developing delivery framework, and implementing engineering and operational improvements within a previously over-burdened process environment.