Michael Hedley Email & Phone Number

Morpeth

Manage operations across 350 seat restaurant and 195 seat Costa coffee, additional leading as Area Champion across 14 restaurant sites. Spearhead sales, food, beverage, customer service, H&S, team management and audit compliance to reach operational excellence and profitability to stringent targets.• Devised sales strategies to exceed budgeted sales targets, surpassing £90k over target in 2016 and £45k in 2017• Achieved highest company sales record in 2016 and 2017 for “Breakfast and Tea with Santa” events, generating additional £23k profit in December 2016 and 2017• Manage budget preparation and cost analysis to ensure continual cost savings• Deliver as “Regional Champion” for 14 sites across region, leading monthly conference calls to communicate, share best practice, resolve problems and drive consistencies• Communicate and present regional strategies within weekly meetings with Area Manager• Drove Fourth Stock Management trail for new stock management system, getting the “system ready” for launch across entire company• Lead F&B team, utilising clear communication and leadership skills to motivate, delegate tasks, develop and promote ownership across team environment• Recruit, assess, hire, train and create individual development plans to promote talent• Deliver Garden Centre Manager and Restaurant Manager Training across multiple centres• Drive Health & Safety compliance, achieving audit standards score across regional Restaurants of 90.9% and Costa Coffee of 100%• Devised growth targets, KPI’s, schedules and operating policies / procedures to achieve productivity efficiencies and employment legislation compliance• Successfully guided struggling/failing restaurants in the group to subsequently pass EHO inspections• Supported Restaurant restructure in 2016, leading change management across teams• Achieved consistent “5 Star” food hygiene scores, with no remedy actions required• Conduct written risk assessments across restaurants and events

Morpeth

Promoted to Maternity Cover role due to exceptional performance, to manage operational control of multi brand centre. Directed a team of 150+ direct reports, led financial management and budget control of £4.5M. Created, implemented and drove operational strategies to ensure efficiencies, cost savings and profitability.• Devised and implemented new operational processes and procedures to increase process efficiencies and reduce costs• Conducted regular cost analysis to control operational costs in line with forecasted annual budget• Managed large teams (50+ reports), delivering monthly meetings to communicate / motivate staff through change, handle diversity and employee relations• Developed, recruited, trained and mentored direct reports, creating job descriptions in line with operational needs, successfully “transferring skills” between restaurant and kitchen staff through training, enabling shared resources to aid efficiencies and drive cost cutting• Drove Health & Safety compliance across sites, achieving 95 - 99% compliance rates within internal audits• Implemented continuous improvement initiatives, driving continual inter department communication to ensure process efficiencies• Devised profitability strategies, generating profit with existing resources available with no additional costs• Provided Head Office with job profiles to generate job profile consistently across sites during restructure• Managed third party relations from initial shop fitting to final opening, managing contacts agreements and H&S

Heighley Gate

Managed day to day operations across Garden Gate Restaurant, leading process efficiencies, sales growth, teams, health & safety and P&L management of front and back of house operations.• Controlled Restaurant P&L, handling wages, consumables and food cost analysis to keep in line with budgeted forecasts• Recruited, managed, trained and developed restaurant team across front and back of house• Drove health & safety policies across site, conducing internal audits to ensure compliance

Heighley Gate

Heighley Gate