Michael Hedley Email & Phone Number

Morpeth

• Manage operations across 350 seat restaurant and 195 seat Costa coffee, additional leading as Area Champion across 14 restaurant sites. Spearhead sales, food, beverage, customer service, H&S, team management and audit.
• Devised sales strategies to exceed budgeted sales targets, surpassing £90k over target in 2016 and £45k in 2017
• Achieved highest company sales record in 2016 and 2017 for “Breakfast and Tea with Santa” events, generating additional £23k profit in December 2016 and 2017
• Manage budget preparation and cost analysis to ensure continual cost savings
• Deliver as “Regional Champion” for 14 sites across region, leading monthly conference calls to communicate, share best practice, resolve problems and drive consistencies
• Communicate and present regional strategies within weekly meetings with Area Manager

Morpeth

• Promoted to Maternity Cover role due to exceptional performance, to manage operational control of multi brand centre. Directed a team of 150+ direct reports, led financial management and budget control of £4.5M..
• Devised and implemented new operational processes and procedures to increase process efficiencies and reduce costs
• Conducted regular cost analysis to control operational costs in line with forecasted annual budget
• Managed large teams (50+ reports), delivering monthly meetings to communicate / motivate staff through change, handle diversity and employee relations
• Developed, recruited, trained and mentored direct reports, creating job descriptions in line with operational needs, successfully “transferring skills” between restaurant and kitchen staff through training, enabling.
• Drove Health & Safety compliance across sites, achieving 95 - 99% compliance rates within internal audits

Heighley Gate

• Managed day to day operations across Garden Gate Restaurant, leading process efficiencies, sales growth, teams, health & safety and P&L management of front and back of house operations.
• Controlled Restaurant P&L, handling wages, consumables and food cost analysis to keep in line with budgeted forecasts
• Recruited, managed, trained and developed restaurant team across front and back of house
• Drove health & safety policies across site, conducing internal audits to ensure compliance

Heighley Gate

Heighley Gate