Michael Hedrick Email and Phone Number

Management - Responsible for coordination and management of personnel providing instruction, guidance and delegation of assignments and procedures to ensure security and safety for over 400 students and staff as well as address and handle any safety, security and building or facility related issues or concerns.Security and Enforcement - Responsible for enforcing regulations and policies and ensuring only authorized individuals and occupents are present on premises. Manage and assign staffing to insure adequate security and assure that all building occupants and visitors strictly adhere to all policies and procedures.Traffic management: Oversee and manage traffic flow, policies, procedures and regulations.

Management and coordination - Responsible for coordinating, overseeing and managing safety teams, drills, evacuations, safety procedures, conducting meetings, training, and special safety events.Interim Manager: Served as interim facilities and safety manager Equipment and Safety Information Boards - Assisted with emergency equipment and supply distribution and assignment. Managed all safety information boards and all posted safety information.Inspections: Building premises and safety equipment inspections on a regular basis

Sales Transactions - Preparing quotes and obtaining required paperwork to complete transactions and cases.Construction and Engineering surveys - submission and evaluation of engineering and construction surveys for coax and fiber services.Location Serviceability - Determine address/location serviceability and follow defined processes to complete serviceability requests.Billing Systems - Experienced with ICOMS regional, ICOMS national, and ACSR/CSG Software Applications - Microsoft Office (Word, Excel, Outlook, PowerPoint) Salesforce, Ethernet Configurator, GIS, RED, Neustar, Conga, and AdobeROI analysis - Validate and analyze complex Return on Investment (ROI) models and identify input discrepanciesCommunication - Interface with all key stakeholders and departments through written and verbal communication for problem resolution and to achievement of successful completion for cases and opportunities.Accuracy and detail - Capture marketing source and promotional offer information and evaluate construction and engineering surveys to ensure accurate estimates. Assess and correct complex cases and opportunities to ensure accurate completion.

Guidance and Leadership - Responsible for project assignments and handling parity reviews. Provided guidance to specialists with complex projects and issues and entertained questions pertaining to pricing, procedures and processes. Research and Investigation - Handled in-depth research and investigation pertaining to parity issues, complex projects and pricing. Responsible for providing feedback and resolutions.Communication - Responsible for interfacing with all key stakeholders through written and verbal communication for the pricing and approval process. Education and Training - Responsible for educating and assisting sales teams with pricing and various other processes and procedures including the rules of engagement process.Time Management - Handled and prioritize numerous complex tasks and projects and meet all deadlines on a continual basis. Organizational Skills - Superior organizational skills in a complex and continually changing environment while maintaining a very high level of confidentiality and accuracy.

Training and guidance - Responsible for providing leadership and guidance for LNP order porting coordinators with order exceptions issues, escalations and porting transaction issues. Provides instruction and training on telephone troubleshooting and diagnostic techniques as well as entertain questions pertaining to telephone services and products. Service evaluations - Provided feedback and reporting for performance evaluations and corrective actions as needed for LNP order coordinators.Reporting - Responsible for generating team and activity reports for analysis by high level management Escalations: Handled telephony porting escalations as needed and required per established procedures and guidelines. Communication - Responsible for interfacing with all involved departments, stakeholders and management through written and verbal communications for porting issues and escalations. Research - Handled in-depth research pertaining to escalated client complaints relating to port issues. Responsible for providing feedback and resolutions in a timely fashion for all issues.

Technical Support - Responsible for software and hardware installation, support, training and troubleshooting of Windows based applications.Provisioning and programming - provisioned and programmed voice and data handheld wireless devices in office and on site at client locations.Analyst - performed and created complex client and account analysis and reports. Compiled complex financial and usage reports for clients and managment. Trainer - Trained staff and clients on installation of communications software, billing systems, hardware and wireless equipment. Research - Responsible for researching network performance issues, billing, equipment issues, orders and other various criteria on a nationwide basis for collecting data to compile and generate custom reports for clients and management.Sales - Handled sales and consulting of wireless voice and data devices, software and other wireless equipment, as well as service solutions to the companies largest clients.Client Contact and Communication Skills - Provided sales, service, training, and support for all products and services including billing and service issues on both a one-on-one and group level basis. Time Management - Ability to handle and prioritize numerous tasks and meet deadlines in high pressure situations in a diverse environment on a continual basis. Organizational Skills - Superior organizational skills in a high pressure, fast paced and continually changing environment while maintaining a very high level of confidentiality and accuracy.Software Applications: Strong aptitude in Microsoft Word, Excel, Outlook, and PowerPoint and all wireless software and applications for all types of wireless devices