Michael Heister

Michael Heister Email and Phone Number

. @ Hoffmann Group
germany
Michael Heister's Location
Bavaria, Germany, Germany
Michael Heister's Contact Details

Michael Heister work email

Michael Heister personal email

n/a
About Michael Heister

Achieving the highest customer satisfaction and keeping the company goals in mind is my priority.Communication is herefore key.

Michael Heister's Current Company Details
Hoffmann Group

Hoffmann Group

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.
germany
Website:
hoffmann-group.com
Employees:
1072
Michael Heister Work Experience Details
  • Hoffmann Group
    Senior Customer Service Manager
    Hoffmann Group Jul 2018 - Present
    Munich Area, Germany
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  • Hoffmann Group
    Customer Service Manager Eshop
    Hoffmann Group May 2017 - Jun 2018
    München
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  • Gutefrage.Net Gmbh
    Head Of Community Management
    Gutefrage.Net Gmbh Sep 2016 - Apr 2017
    Munich Area, Germany
    Leading the internal Community Management Team (ca. 10)Responsible for the external moderators (ca. 20)Redevelopment and implementation of the community management strategy 2017Interfacing between community and companyWorking on new features together with product developmentDeveloping measures to increase activity and bonding on the pageEnsuring and refining the daily businessRedeveloping support to increase efficiency and quality.Conceptualizing and implementing the social media strategy together with Head of Social Media
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  • Project-C Gmbh
    Project Manager
    Project-C Gmbh Jul 2015 - Aug 2016
    Planning, structuring and developing the Customer Service strategyHiring and training of external customer service specialists.Defining all work processes regarding customer service.Planning and overseeing the social media strategy.Working together with external partners in planning and executing projects.Working with an external development team regarding development and implementation of customer service tools.Giving feedback and ideas in a startup environment, working interdisciplinary encompassing more than my own field.Analyzing competitors and making presentations to show the data.
  • Prosiebensat.1 Games Gmbh
    Customer Service Manager
    Prosiebensat.1 Games Gmbh Feb 2013 - Aug 2014
    München
    Managing the european customer support at a whole for DC Universe Online, including leading the team of freelance supporter, managing the knowledgebase and more. Being the general interface for DC Universe related support tasks. Interfacing in support tasks with the publisher. Providing last level support. Providing additional interfacing tasks in the company with developers and product team.Product Owner (Scrum) for some projects regarding improvement of Customer Service Tools
  • Gameforge
    Product Community Manager
    Gameforge Dec 2011 - Nov 2012
    Managing the German Community of Wizard101 Managing the support for the community at a whole, including leading the team of volunteer supporter. Managing the social media presence. Interfacing between community and company.
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  • Gameforge
    Customer Service Representative
    Gameforge Dec 2010 - Nov 2011
    Karlsruhe Und Umgebung, Deutschland
    1st, 2nd and 3rd Level Support for Metin2.de
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  • Students Council Of Tu Darmstadt
    Press Spokesman
    Students Council Of Tu Darmstadt Nov 2007 - Oct 2009
    Darmstadt Und Umgebung, Deutschland
    Writing and distributing press releases. Staying in contact with local media. Giving statements about activities conducted by the university or the government. Administrating funds of the student body.

Michael Heister Skills

English German Customer Support Community Management Problem Solving Team Leadership Free To Play Press Releases Social Media Crisis Management Process Optimization

Michael Heister Education Details

  • Technische Universität Darmstadt (University)
    Technische Universität Darmstadt (University)
    Philosophy, Law, Psychology

Frequently Asked Questions about Michael Heister

What company does Michael Heister work for?

Michael Heister works for Hoffmann Group

What is Michael Heister's role at the current company?

Michael Heister's current role is ..

What is Michael Heister's email address?

Michael Heister's email address is mi****@****oup.com

What schools did Michael Heister attend?

Michael Heister attended Technische Universität Darmstadt (University).

What skills is Michael Heister known for?

Michael Heister has skills like English, German, Customer Support, Community Management, Problem Solving, Team Leadership, Free To Play, Press Releases, Social Media, Crisis Management, Process Optimization.

Who are Michael Heister's colleagues?

Michael Heister's colleagues are Alejandro Alonso Arranz, Terry Loh, David Hellmann, Yu Sun, 黄铜林, Georgi Tabakov, Gleidson Oliveira Rocha.

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