• Designed, architected, and built out large scale IGA solutions using SailPoint Identity IQ and IdentityNow to automate the full Identity Lifecycle.• Led requirements gathering process and facilitated UAT sessions with clients.• Led daily standup meetings with development team.• Created production deployment process and led releases minimizing downtime.• Performed QA testing on SailPoint customizations.• Served as a subject matter expert for client proposal.

• Supported every aspect of Sailpoint IdentityIQ including workflows, rules, JML, certifications, aggregation, tasks, patching, and troubleshooting while working in an Agile environment.• Designed and built IdentityIQ Oracle and MySQL database connectors including rules, workflows, defaults, and password policies.• Integrated CyberArk with IdentityIQ and built the process to automate vaulting of new privileged accounts upon creation. • Built custom connector for unsupported applications to provide for full lifecycle governance.• Consulted, designed and implemented Second HR Source for first Optum external partner using IdentityIQ. Also, customized existing Joiner, Mover, and Leaver process.• Consulted, designed and built out JDBC connector for application onboarding for second Optum external partner using IdentityIQ.• Assisted with new implementation of Sailpoint IdentityNow.• Designed and developed custom Flat File Connector for disconnected Applications in IDN.• Mentored and supported junior team members with IAM best practices and code development.

• Support IAM provisioning tool, IBM Security Identity Manager (ISIM).• Explore and evaluate new IAM solutions for implementation.• Execute quarterly access review campaigns using CA Identity Governance to ensure compliance.• Expanded Privileged Access Management across the company using CyberArk to manage accounts.

• Maintained and improved the current IAM provisioning tool, ISIM.• Built out automated monitoring for provisioning tool to search for various issues.

• Provide Tier 1 support for the entire university communityvia phone, face-to-face communications, email, and chat.• Provide Tier 2 support for the East Bank Zone.• Assist users with computer hardware and device support, including installation.• Provide software and security support, including malware detection.• Oversee computer lab facilities, assisting users with technical issues.• Train new Tier 1 student staff at call center, walk-in, and lab locations.

• Provided system support for users including troubleshootinghardware and software problems.• Performed daily start up tasks, delivered and set up new hardware.• Managed users’ accounts and installed new software for users.

• Used Openstack Swift to build a horizontally scalable object storagecluster with over a petabyte of storage.• Used Docker to automate the scaling of the deployment.• Worked on a team in a Linux environment using Agile Methodology.