Responsibility for the Aftersales business (Parts & Accessories, Warranty, Training and Aftersales Services) for the markets Germany, Austria, Czech Republic and Slovakia.

• Responsibility for the Aftersales business for the markets Germany, Austria and Switzerland• Developing the new brand “Orio Parts” and getting established in the Independent Aftermarket• Steering a Sales team in the markets Germany, Austria and Switzerland• Responsible for VIP Key Account customers• In conjunction with senior management preparing annual budgets and monthly forecasting • Ensuring full support toward workshop and reseller customers in parts orders, technical… Show more • Responsibility for the Aftersales business for the markets Germany, Austria and Switzerland• Developing the new brand “Orio Parts” and getting established in the Independent Aftermarket• Steering a Sales team in the markets Germany, Austria and Switzerland• Responsible for VIP Key Account customers• In conjunction with senior management preparing annual budgets and monthly forecasting • Ensuring full support toward workshop and reseller customers in parts orders, technical support, needed documentation and being the link between customer and the Swedish back office department • Create B2B and B2C campaigns, to ensure monthly P&A sales targets and to create customer loyalty Show less

- National responsibility for the P&A business in Germany- Based on the previous success of a self designed P&A dealer bonus program and it’s reporting elements on a regional basis, now introduced on a national level- Responsibility for organizing the content and emphasis of all training activities at the dealer level- Establishing and implementing useful planning tools for effective forecasting on all levels of the business- Problem solution at the dealer… Show more - National responsibility for the P&A business in Germany- Based on the previous success of a self designed P&A dealer bonus program and it’s reporting elements on a regional basis, now introduced on a national level- Responsibility for organizing the content and emphasis of all training activities at the dealer level- Establishing and implementing useful planning tools for effective forecasting on all levels of the business- Problem solution at the dealer level in the areas of customer satisfaction, parts sourcing, warranty and policy adjustment on a daily basis Show less

- Responsible on regional level for meeting vehicle sales- and P&A sales targets, deployment of all marketing activities on all levels of the business- Maintaining a constructive business climate between Saab and it’s dealers- In own initiative developed and designed promotion programs with the aim increase customer loyalty and satisfaction. These proved to be highly effective in the market place

- Responsible for the Aftersales Performance in an assigned district of Saab & Opel dealers- P&A Sales responsibility for 50 dealers, with a total annual sales target of €15,2 Millions- Establishing increasing the motor oil business as one of the major sources of profits for the dealer- Improved dealer loyalty with the implementation of the “Retail Inventory Management” (RIM)- Placed strong emphasis on the training of dealer/customer contact personnel to… Show more - Responsible for the Aftersales Performance in an assigned district of Saab & Opel dealers- P&A Sales responsibility for 50 dealers, with a total annual sales target of €15,2 Millions- Establishing increasing the motor oil business as one of the major sources of profits for the dealer- Improved dealer loyalty with the implementation of the “Retail Inventory Management” (RIM)- Placed strong emphasis on the training of dealer/customer contact personnel to better recognize existing potentials at the customer base- Successfully followed through on making the “Opel Service Credit Card“ and ”Opel Extended Warranty“ more popular for dealer and customer alike- In order to maintain good dealer relations, organized regular roundtable meetings to improve the effectiveness of Opel business policy in Aftersales Show less

- Responsible for P&A revenue target achievement at the dealer level, implementing seasonal campaigns, e.g. winter wheel business and ensuring dealer participation in “Dealer to Customer Mailings”- Preparing the elements for Parts/Accessory campaigns and following through for its finalization with the contracted advertising agency- Coordinator for implementing the newly created sports- brand “Saab Performance by Hirsch“ together with the Swiss… Show more - Responsible for P&A revenue target achievement at the dealer level, implementing seasonal campaigns, e.g. winter wheel business and ensuring dealer participation in “Dealer to Customer Mailings”- Preparing the elements for Parts/Accessory campaigns and following through for its finalization with the contracted advertising agency- Coordinator for implementing the newly created sports- brand “Saab Performance by Hirsch“ together with the Swiss company Hirsch Performance AG- Organized regular roundtable meetings with dealers to address current topics and to promote business- Strategic planning and setting up mandatory training for Dealer Service Personnel- Expansion of the Saab Aftersales business by implying that the Saab customer can receive all services, parts and accessories from one source, the Saab Dealer Show less

- Developing and controlling seasonal and strategic campaigns for the German market to boost dealers Aftersales business- Responsible for adapting the Parts & Accessory product line-up to the German market, including local sourcing- Coordinator for the Aftersales Marketing Material and adapting it to the German language- Aligning Saab parts and accessory prices for their competitiveness in the German market- Implementing P&A campaigns together with a… Show more - Developing and controlling seasonal and strategic campaigns for the German market to boost dealers Aftersales business- Responsible for adapting the Parts & Accessory product line-up to the German market, including local sourcing- Coordinator for the Aftersales Marketing Material and adapting it to the German language- Aligning Saab parts and accessory prices for their competitiveness in the German market- Implementing P&A campaigns together with a domestic advertising agency- Building a close relationship with the Swiss performance company Hirsch Performance AG and developing a marketing campaign for its products Show less

- Telephone assistance for dealers, including placing special orders and pulling emergency parts stock items from production lines- Key contact for special parts assistance with respect to North American Vehicles (NAV) and the Lotus built sports car “Speedster“- Parts interpreter for the North American GM products using Engineering Screens for retrieving parts information

- Supply Chain Management for GM parts and AC Delco for the German market- Calculation of the monthly stock volumes of GM/AC Delco parts- Purchasing – and calculating of GM parts prices, based on the current U.S. Dollar exchange rate- Handling of fleet orders and special purchases, e.g. parts wholesaler, jobbers and US Forces in Germany- Obtaining key codes, option codes and vehicle history information through GM Corporation to assist European … Show more - Supply Chain Management for GM parts and AC Delco for the German market- Calculation of the monthly stock volumes of GM/AC Delco parts- Purchasing – and calculating of GM parts prices, based on the current U.S. Dollar exchange rate- Handling of fleet orders and special purchases, e.g. parts wholesaler, jobbers and US Forces in Germany- Obtaining key codes, option codes and vehicle history information through GM Corporation to assist European owners to maintain their vehicles- Implementation of GM merchandising activities for Corvette and Cadillac in national print media Show less

- Receipt and distribution of all overseas mail, recommending actions to be taken for the various departments- Input of all required action under personal supervision, into a “Follow Up Protocol“ maintained in the GM – Database- Researching to professionally answer all customer and dealer enquiries received from overseas- Insuring customer satisfaction for US-Vehicle owners overseas- Administration of the “GM Tourist Program“ worldwide, incl. … Show more - Receipt and distribution of all overseas mail, recommending actions to be taken for the various departments- Input of all required action under personal supervision, into a “Follow Up Protocol“ maintained in the GM – Database- Researching to professionally answer all customer and dealer enquiries received from overseas- Insuring customer satisfaction for US-Vehicle owners overseas- Administration of the “GM Tourist Program“ worldwide, incl. alignment of the vehicle warranty to the individual country of its operation- Supervision of the Tourist Program for its proper handling by dealers, in order to curb “Grey Exports“- Distribution of all important technical information to the Sales & Service Regions of the world, to ensure up to date knowledge for the service and repair of GM vehicles- Organizing “Recall Campaigns“, worldwide. Monitoring the development of warranty expense and assisting the overseas dealer organization in handling chip key codes- Regular audits of implemented action plans at various points in the world, to ensure the ultimate customer satisfaction involved Show less

- On the job training with systems and procedures and applied psychology for working in the Customer Service and Product Information Dept., for the North American market- Ensuring customer satisfaction by including technical field force and dealers into each case- Conversing directly with difficult customers, with the aim to achieve customer satisfaction

- Training in GM-Computer Systems- Training and receiving detailed Know-how of GM-Parts logistics- Training in GM computer systems dealing with “Engineering Files”, “Availability and Inspection Screens“- Studies of all major technical features of GM – Products of the last 10 years- Professional training in handling dealer inquiries and special order situations from dealers by utilizing the GM computer systems- Acquiring special knowledge of the… Show more - Training in GM-Computer Systems- Training and receiving detailed Know-how of GM-Parts logistics- Training in GM computer systems dealing with “Engineering Files”, “Availability and Inspection Screens“- Studies of all major technical features of GM – Products of the last 10 years- Professional training in handling dealer inquiries and special order situations from dealers by utilizing the GM computer systems- Acquiring special knowledge of the North American GM – Dealer networks and their interactions Show less