Michael Heller Email & Phone Number

Satellite Beach, Fl, Us

Conus And Oconus

Senior Field Engineer IILead Field Engineer: Responsible for scheduling, tasking and training Operation and Maintenance Engineers for the Cobra King Radar.Senior Field Engineer IOperate and maintaining both S and X Band radars (Cobra King) on board the U.S.N.S. Howard O. Lorenzen, part of the Raytheon Mobile Sensors Program.AN/TPY-2 Operator/Maintainer: Operated and maintained a Forward Based X-band Transportable (FBXT) radar system.Senior Tech. Support Engineer 1ATNAVICS/FBPAR Site Construction Engineer and Site Lead: Co-ordinate both construction and installation tasks with suppliers and sub contractors. Supervise all facets of the installation, integration and acceptance of a Fixed Base Precision Approach Radar (FBPAR) at Department of Defense facilities.FTI Network Operations Specialist: While working at the Harris Service Activation Center, I was responsible for configuring Customer Premise Equipment including, Intraplexes, DNXs, dataprobes and modems. I provided technical support to field teams that are on site activating or repairing telecommunications circuits at FAA Air Traffic facilities. STARS System Specialist: Responsible for on-site senior level technical support during the system configuration, software installation and system test of STARS Air Traffic Control Systems which consist of over fifty Sun Ultra 5/Solaris servers, multiple Cisco/Nortel routers and Bay Network Switches and Hubs. These activities include the jumpstart of Sun/Solaris servers, LAN and WAN network configuration of the Routers, Switches and Hubs, application software installation and functional test of the system. Other activities include acting as the technical point of contact with the customer during the installation and post acceptance periods.

Boxborough, Ma

Responsible for providing senior level support, both on-site and remote for UNIX (SCO, AIX, System V) and NT based systems running a proprietary software application utilizing TCP/IP and 2.4 GHZ Spread Spectrum wireless networks and resolution of all post release problems. These activities include Serviceability testing, Alpha and Beta Site support, Level Two Tech Support, installation and test of software upgrades, Customer and Field Training. Major accomplishments include the creation of Training Manuals, training corporate and Field personnel, installation and support of a 3,000 ESL (Electronic Shelf Label) Alpha Site that enabled the company to obtain $130 million in venture capital, installation and support of a 12,000 ESL Beta Site and support of over fifty 20,000 node wireless LAN ESL systems. Other activities include the creation and implementation of Support and Service Plans, assisting Product Marketing, working closely with customer IT departments to integrate the ERS Shelf Net system into existing network infrastructure, wrote and implemented test plans for key product features, Help Desk Support and acted as the company’s technical representative at the annual MarkeTechnics trade show.

Wilton, Ct

Provided prompt problem resolution to customer accounts throughout Connecticut, improved customer satisfaction with ERS first generation products and services, developed procedures for safeguarding customer data that became company standards and built trusting relationships with key contacts at all accounts.

Middletown, Ct

Provided exceptional service and support to ICL customers in the retail industry throughout New England and the Midwest.

Brewer, Me

Assembled and serviced custom made, personal computer systems for homes and businesses.

Maine

Provided service and support to retail customers in Maine and New Hampshire.

Greater New York City Area

I started out as a Material Planner (aka "parts guy"). I held multiple positions of increasing responsibility. I was promoted five times, assumed responsibility for a remote territory in Long Island, NY where I drastically reduced the service call rate and improved overall customer satisfaction. Eventually, I achieved a position as a District Supervisor responsible for the activities of Field Engineers in the New York Metropolitan area. I earned several awards including Field Engineer of the Year , Eastern Region (three times).

Education record

Computer And Information Systems Security/Information Assurance

Systems administration of IBM's AIX operating system.

Computer Hardware Technology

Maintenance and Support of the IBM Power 6 Product line.

Windows 2000 Microsoft Certified Professional, Microsoft Windows 2000

Windows 2000 Microsoft Certified Systems Engineer Program

Sco Unix Systems Administration

SCO Unix System Administrator I SCO Unix System Administrator II SCO Unix Networking SCO Unix Shell Programming

Legal Assistant/Paralegal

Paralegal studies

Analog And Digital Electronics

Electronics I and II Digital and Integrated Circuits