Michael Hellman Email & Phone Number

Denver, CO, US

Colorado Springs, Colorado, United States

• Oversaw annual student ambassador budget of $98k, including 45+ student salaries
• Served on both Admission Committees and Hiring Committees at the college to shape large decisions for the future of the College.
• Managed recruitment territory including Virginia, Maryland, Delaware, Washington DC, and Colorado covering population of ~15M+, addressing questions and requests from prospective students, institutions, and counselors.
• Hired, trained and managed 75+ student ambassadors, developing and holding training on topics including CRM system (Slate), interviewing process, and expectations including setting boundaries and escalation.
• Developed multiple surveys for several topics including student ambassador interviews and availability, standardizing scheduling process and utilizing data from surveys to evaluate candidates and make hiring and.
• Read 600+ student applications in 4.5 month period, evaluating full candidate profiles across qualitative and quantitative dimensions, providing notes and collaborating with admission team to as needed, making final.

Colorado Springs, Colorado, United States

• Provided intensive file and case management to assist 100+ student and faculty grant participants in overcoming barriers that inhibit success in training, leading to being on track to meet all grant enrollment.
• Designed and implemented Qualtrics surveys to solicit feedback from participants, combining with and augmenting existing Cvent registration program for course registration in cybersecurity, increasing program.
• Developed first-time standards to screen students and faculty for grant eligibility, creating admissions policies document, resulting in implemented policies that now screen all participants in the upskilling program.
• Facilitated workshop series for career development that brought in 6 diverse professional or faculty speakers in cybersecurity for ~40 participants, coordinating curriculum and logistics and publishing workshops online.
• Created and maintained registration system for over 500 participants in Cvent event management software, streamlining registration process and reducing multiple unnecessary steps to increase overall efficiency of.

Waltham, Massachusetts, United States

Pueblo, Colorado, United States

• Managed recruitment territory for multiple states (CO and IL) in a geomarket of over 20,000 students, developing local projections and visiting high schools and community colleges to ensure attainment of enrollment.
• Oversaw the CSU-Pueblo Visitor Center during a transition between assistant directors mid-admissions cycle, managing ~15 student ambassadors, execution of 3 recruiting event types, and translation of leads, reducing.
• Recreated onboarding procedures for new admissions counselors, revising training manual to convey responsibilities of roleand incorporating input from other counselors, resulting in 2x resources for new hires and 1.5x.
• Maintained master prospective student contact list in CRM software, utilizing Tableau dashboard to visualize progressagainst goals, ensuring updated information to increase number of and strength of student leads
• Coordinated cross-functionally within the university with academic advising, financial aid, faculty, and catering, leveragingrelationships across organization to assist prospective and admitted students with questions.

Northfield, Minnesota, United States

• Worked with students to develop a sense of respect for self, others, and property.
• Assisted residents with their adjustment to living with roommates and floor residents.
• Served as a liaison between a dorm community and the college Residential Life office.
• Mediated student-student disputes amicably.

• Provided instruction to up to 2000 guests a day on alpine slide safe use procedures.
• Collaborated with team of 10-12 staff to provide customers with excellent service and a memorable experience.
• Inspected sleds, track, and other equipment in order to ensure a safe experience for guests.

• Greeted customers and operated cash register.
• Scanned items being purchased.
• Inventoried deliveries, moved boxes and stocked shelves.
• Handled bank deposits and withdrawals.

Ed.M, Higher Education/Higher Education Administration

Bachelor Of Arts (B.A.), English Language And Literature, General

Activities and Societies: Carleton College Bridge Club Carleton Pokemon Club Carleton College Track/Field Carleton College Alpine Ski Team.