A seasoned and successful leader with a track record of developing, producing, presenting and managing the implementation of innovative business solutions while balancing shareholder return, employee motivation and customer satisfaction. Experienced in identifying and converting opportunities into success and in driving profit and growth. Highly effective in defining company direction, achieving goals, monitor performance and optimize business processes. Well networked with a proven expertise in general management and extensive experience in multinational environments. Greatly disciplined with a result-oriented attitude and dealing with pressure situations comfortably while being reflective in case of changing environment.SKILLS- P&L Management- Strategic Marketing and Business Development- Tender and Key Account Management- Design and Implementation of BPO models - Change Management and Business Process Reengineering- CRM / Customer Care Management - Quality Management Expertise - Business Case-/MBO Project Management