• Price setting and yield management for the entire Cocoon Hotels group• Responsible for installation of new booking software, implementation of new staff management system, and optimization of existing systems• Generating new business partners, both clients for the hotels and new external bookers

• Leading a team of 15 employees to maximize revenue and optimize staff performance, serving over 25.000 clients per year• Managing customer relations trough close interactions with customers to maximize satisfaction and generate positive reviews• Using modern problem solving to handle both big and small crisis situations like the Corona crisis, the going in to administration of Thomas Cook and Travelbird, etc.• Optimized revenue streams and changed the hotel from a loss of €40.000 to a profit of €100.000 in the first year