Managed a team of up to 8 Community Support Representatives, providing support that establishes trust for Riders (passengers) and Partner Drivers (drivers) on our platform. Resolving the issues and answering the questions of both the Riders and Partner-Drivers.- Point of contact for the team and liaison between the team and country Operations. - Queue management - help lead scheduling and priorities to make sure the queue stays under control at all times.- Quality management - facilitating QA and follow through talks. - Shift and holiday planning.- Facilitate and assist the team to achieve operational excellence. - Consolidate and structure business insights for Operations and Engineering.- Keep the team motivated and encourage them to become more fantastic.- Lead and develop the team members.- Facilitate training for the new hires.

Responsible for the growth in market share and revenue through the Uber Eats platform in the Dutch market, assisting all departments from Sales, Support, Compliance and more. Directly responsible for setting and achieving targets based on new restaurant sign-ups, fast track Compliance check and onboarding such as menu creation, photoshoots of the menu items and achieving First Registered Trips through our Uber Eats platform within 28 days of signing up. Month-to-Month market leader in EMEA.

Concept and business building on a project base. From coffeeshops to local brands, collaborations and more.Jun 2020: Creating new business verticals to gain market share and revenue for PT Proban Indonesia during the pandemic. Conceptualisation of a partnership with GoJek, where we created a special benefit program for GoJek drivers partners to be able to service their bikes without cash payment (payments made through GoPay and instalment). Responsible for setting up the sales and distribution of Michelin big bike tyres to 10 specialised points of sales. Jan 2020: Setting up the concept of branded in-store coffeeshops for Juara Coffee, the coffe brand owned by football club Persija Jakarta. Focus points were the branding, marketing, as well as projecting a growth plan and break-even points, allowing Persija to start the realisation of opening 50 outlets after the pandemic.Dec 2019: Setting up the business and operational side of a new coffeeshop inside the OVO Andongkoe 64 hotel in Salatiga, Jawa Tenggah. Focus points were building the concept, projecting the growth plan and break-even points, until the purchasing of machines and gear for the barista’s to operate.

Built a new (OOH) marketing tool, which allows clients to run advertising on helmets, while utilising Grab/Gojek passengers to create the effect of multiple billboards on the streets.

I joined EV Hive, later renamed to Cohive, in late 2017. Within a year we grew to 30locations throughout Indonesia (Jakarta, Medan, Jogjakarta, Surabaya and Bali). I wasresponsible for the Business Development and Sales of our coworking spaces, makingsure prospects converted into clients, found the right office space for their businessand thereby reaching high occupancy rates for our locations. Sales and occupancytargets were met month to month.

Through PT LSEC I got recruited to work as English Teacher at the Don Bosco school at Pondok Indah, Jakarta as well as IPEKA in Jakarta as well. Teaching all classes from SD to SMA/SMP.

Consulting and supporting the launch of Golden Goose brand in The Netherlands, with opening their first flagship store in Amsterdam, providing a go-to-market strategy and achieving the first 6 months sales/revenue targets.

Fashion/Lifestyle blog focussing on menswear/sneakers, with the use of social media channels like Instagram, Facebook, Twitter, etc.

As a Client Manager for the Italian high-end fashion brand I was responsible for all ourclients, from prospects to VIP clients, making sure they were handled by the appointedclient manager, monitoring the sales associates and providing the client with the bestservice and products possible. Monthly sales target, both individual and collective,were reached.

Part of the Sales team to sell new and used cars from Opel, Alfa Romeo, Fiat andCitroen. Successfully managed a large pipeline of prospects and achieving month-to-month sales targets, both as a team and individual.

During this time I founded and owned my own tailor-made menswear store in DenHaag, The Netherlands, handling all the daily operations, as well as the long-termstrategies, turning the store in a leading brand for the menswear minded Dutchpeople until this day. The company was successfully sold later on in 2012, andcontinues to operate until today

Publishing over 400 articles online, content such as business, lifestyle, gadgets and more. Gaining an average of 50.000 unique visitors per day.

Part of the Sales team to sell new and used cars from Toyota andLexus. Successfully managed a large pipeline of prospects and achieving month-to-month sales targets, both as a team and individual.