• Managed direct reports as a career advocate, point of escalation and mentor by providing support and training opportunities that improved the knowledge and efficacy of each team member• Led implementation of Drupal 8 for Chase Bank and business sites• Assisted Chase in updating their site to be WCAG 2.1 AA compliant• Gathered and documented business and functional requirements for content management system implementations for Chase Bank and Walmart• Led the scrum process by creating JIRA tickets and Confluence documentation for a team of developers to facilitate software development and track progress through the software development lifecycle• Acted as liaison to manage project scope and client expectations to ensure quality and timely software development• Collaborate with and provide business analysis support to the product owner, business sponsors, SMEs and testers during development• Assisted in platforming Adobe Experience Manager (CMS) for Walmart’s Global Intranet of 1.6 million daily users• Work with architect to turn business and functional requirements into technical specifications

• Exceeded renewal goal by 22% and increased sales by 152% over goal for 2016.• Managed over 100 major accounts that totaled more than $10.5 million in annual sales. • Developed and maintain positive relationships with clients and brokers to maximize retention levels.• Created automated templates for marketing materials, cutting data entry time in half while increasing accuracy.• Trained all new account managers, marketing associates, and salespeople on processes and best practices for the company.• Coordinated with external and internal parties to successfully complete projects ahead of schedule and within budget.• Initialized new accounts and extract member data from client databases for importation into company systems, and resolve data issues.• Compiled and generate spreadsheets capturing crucial data related to company’s key performance indicators.• Developed strategic plans for marketing campaigns, client engagement materials that were used company wide.• Effectively facilitated client meetings and communicate takeaways to key stakeholders.• Collaborated with online marketing and IT departments to create new web enrollment portal to make the enrollment process more user friendly.

• Uncovered and analyzed internal and external theft and fraud through shortage and sales reports.• Achieved sales goals and maintained budget controls by coordinating with other executives daily.• Managed financial aspects of the Assets Protection department including annual budget preparation and department expenses within the approved budget.• Prepped, as well as managed, the inventory process of more than $5 million of assets and reached a shortage 10% lower than the previous year.• Acted as leader on duty, leading up to 30 employees, and opened and closed the store 3–4 days a week.• Created a safety culture that helped bring the number of safety incidents from 3 to just 1 a month.

• Created a new, efficient system of checking in packages that saved both time and money.• Identified and remedied communication gaps between sales team and customers by fostering a better understanding of customer expectations.• Worked with sales team to create and retain new accounts.

• Developed a marketing plan that increased sales by over $13,000 a year• Managed a group of 3 to 4 employees at a time• Ordered products, as well as dealt with labor costs

• Developed a new way of scheduling employees that saved 23 hours a week• Helped start the franchise location by, hiring, training, and building the customer base• Able to balance labor, food cost, and customers’ daily while maintaining expected company percentages