Michael Hernandez is a Director, Customer Support B2B at Malwarebytes. He possess expertise in security, ips, network security, checkpoint, firewalls and 45 more skills. Colleagues describe him as "With rock-solid technical chops, the heart of experimenter, and a warmth that puts customers and colleagues at instant ease, Michael is an organizational asset beyond measure. In truth, I was giddy at the news he accepted the invitation to transition from Solutions Engineering to heading up our Customer Success Engineering function as its inaugural member. Evident as early as our very first call, Michael immediately proved out the business case for not only the team’s charter of facilitating technical success as a true and trusted advisor, but the team’s rapid growth as well. His Security and Networking domain knowledge are not only on point, but he seizes every opportunity to up-level and up-skill the CSM and CSE team -- sharing insights, best practices, and developing tools to enable everyone to bring their best in supporting the success of Malwarebytes customers. Michael is an incredible contributor in all ways team and organization -- I would be utterly thrilled for an opportunity to partner again in the future. " and "Michal and I worked together during his tenure at McAfee. Michael has great technical skills and is great and building and developing customer and channel partner relationships. He always conducted himself as a professional. I would welcome the opportunity to work with him again!"