Michael Hernandez Email & Phone Number

Holmdel, New Jersey, Us

◆ Manager of the small/medium business segment, this includes a team of onshore as well as offshore staff members.◆ Responsible for training and upskilling team members utilizing best practices as it relates to project management as well as Vonage core values.◆ Creation and driving of departmental metrics, specifically around order handling, quote to completion, time of installation.◆ Escalation point for small/medium business segment project managers as well as customers, partners and sales teams.

Holmdel, New Jersey, Us

◆ Responsible for team of various levels of project managers, this includes day to day operation as well as growth, training and education on best practices. This include beat practices as it relates to VoIP as well as internal training specific to Vonage. ◆ Escalation path for project mangers whether internal within the organization or external with the customer or vendors. ◆ Provide monthly and quarterly forecasts based upon sales trends and implemention backlog and then responsible for ensuring the team Meera this forecast. ◆ Product and process sme for Vonage processes as well as Vendors being field techs, ci circuit providers or number porting with carriers and porting vendors. ◆ Customer pre sales presentations either virtual or onsite. This was a specific tasks to assist sales with answering customer questions or helping to close deals with a special emphasis on back office process and project management.

Holmdel, New Jersey, Us

◆ Maintain complete control and responsibility for the entire installation and implementation process for a single project environment◆ Review all project documentation and conduct the Project Kick-Off meeting◆ Facilitate conference calls and/ or on site meetings for key milestones such as Kick Off Meeting, Client Configuration Capture, Cutover, etc.; Host weekly status call with customers◆ Provide coordination of internal and external resources to ensure a successful installation implementation and resolution of any post cutover deficiencies, including, but not limited to, the coordination of the Project Team and outside vendors◆ Serve as the first level operational escalation point for all assigned customers related issues◆ Engage in the Pre-Sales process with the appropriate Account Sales Rep, Engineer, and Customer◆ Engage Voice and Network architecture engineers to provide applicable network diagrams◆ Provide professional consultation on hardware, software, and network solutions to effectively meet the customer's business needs◆ Order telecommunication services – Circuits, POTS lines, and porting.

Marlborough, Ma, Us

Project manager specializing in design, construction build out and commission of DAS with an emphasis on cell spectrum. Responsible for overseeing engineering and design of cell coverage for specific venues meeting customer criteria.Acted as general contractor managing vendors to perform low voltage installation for indoor directional antenna systems. Most venues were large properties such as hotel's, sports stadiums or outdoor concert arenas. Responsible for tracking expenses, time spent on project, revenue and keeping project on track and within budget. Commission these systems to meet specs required by carrier's such as Verizon, AT&T, etc all while meeting coverage and signal strength kpi's.Managed installations at venues such at Sheraton Wild Horse Pass Resort, Sheraton Downtown Phoenix, Las Vegas Motor Speedway. I was responsible for assisting with commissioning and certifying systems for Las Vegas Convention Center and Rose Bowl Stadium.Creation and submittal or RFP's based upon project scope and bid walking against competing vendors.

Tucson, Az, Us

Pre-sales support related to ordering systems, database input, product questions including pricing and contract generation for Century Link services. Scrubbing of all new orders issued into database to insure all paperwork correct, signed and that basic design meets supplier’s standards. Customer and vendor implementation on all T-1 and above orders to insure design, features and install expectations discussed. Generation of all order forms completed per suppliers requirements. Customer and vendor notifications of due dates, circuit ID, phone numbers, all pertinent information relating to order. First bill review after install to insure what ordered is billed at proper amount as quoted per contract and all promos quoted. Customer contact for all future adds and changes to services. Repair contact for all vendors and customers for services sold.

Vancouver, Wa, Us

◆ Responsible for managing the implementation of customer projects relating to Advanced Products with moderate complexity. ◆ Coordination between installation, customer, vendor, LEC and all cross departmental functions for assigned projects. ◆ Develop project implementation plans and timelines for multiple complex orders in conjunction with sales and engineering. ◆ Serve as consultant on products, service installation steps and timeline expectations. ◆ Managed installation of advanced products includes, MPLS, Fiber builds, Ethernet and SIP Trunking.

Kanata, Ontario, Ca

◆ Managed installation of Telco services including DS0, 1FB, DSL, DIA, Integrated Access T1, Frame and ATM. ◆ Responsible for the entire ordering process including, circuit tracking/ordering, number porting, directory listing and account billing. ◆ Pre-sales support for internal staff with all products and process for multiple carriers including, Century Link (Qwest), Embarq, XO Communications, Level 3, and MCI Wholesale. ◆ Interface for communication with customer and Carrier, point of contact for all communications.

◆ Lead Service tech performing moves/adds/changes and new installs of low voltage structured wiring, optic installations and phone systems. ◆ Trained techs on BICSI standards. ◆ Managed installation job sites of up to 6 employees. ◆ Responsible for managing service work for larger accounts such as Avnet, Wells Fargo and Safeway. ◆ Installation/repair PBX, LAN, T1, Analog (1FB), DSL and carrier provided services as well as all low voltage structured and Optic cabling.