-Drive value from third party vendor relationships through vendor classifications, proactive vendor management, vendor and contract governance, and insuring compliance to company standards, policies and procedures.-Managing the monitoring, risk assessment, vendor selection guidance, contracting, auditing and reporting for all third-party IT products and services-Manage the Lenovo vendor relationship, overseeing the procurement portals for all Global sites, maintaining company catalog, ensuring delivery SLAs are met.-SME for Microsoft PowerBI, providing reports & metrics for IT business units via contract processing systems.

Effectively manages VIP/Executive Support Team providing the Chairman, CEO and Executive Leadership Team's technology requirements including all mobility devices, desktop, laptop, video-conference and application requests. Team provides 24/7 White Glove service for the Executive Leadership TeamManaged $9.1M Lifecycle/Refresh forecast & budget for global computer hardware forecast levels in 2016 Manages a staff of 12 client services support staff responsible for all desktop break-fix, executive support, iOs mobility device procurement, deployment and troubleshooting.Manages client-side software licensing, procurement & Adobe Subscription services for US Sites.Leads the shutdown/decommissioning of US site including all electronic-waste, change controls, disposal process for proper closing and/or subletting. Ensuring 24/7 White-Glove support to Executive Airport Aviation Team of 15: 4 pilots, mechanics, support staff Technical Project Manager for building expansion projects per phase over 3 years totaling 350 new offices, ensuring IDF, Infrastructure, Audio-Video integration, Conference room design, Telecom, Networking, code and process compliance with building owner, general contractors and vendors to ensure deadline and timelines are met.Established procurement portals & process for US and International Allergan/Actavis locations to ensure smooth procurement of Lenovo hardware Manages close IT relationship with outside vendors for procurement (Lenovo), electronic waste processing and disposal (Clean Harbors), as well as other site-specific infrastructure maintenance and upkeep.Direct IT-specific Site Closure projects, coordinating teams for telecommunication circuit and systems removal, ensuring all proper change controls have been completed, manage client-end hardware has been processed securely and to Actavis company policies for IP and data security, process all electronic waste documentation and record with EH&S systems.

Identified and interviewed 8 Regional Technical Managers for National RolloutIdentified and interviewed 20 Field Technicians for US Northeast field installation services.Reporting directly to the CTO and Sr. Director of Sales on installations, provided weekly status reports, project updatesSpearheaded Cincinnati Pilot program with 100 clinics in test market as sole technical resource. Supported key sales representatives,installation services,troubleshooting with software vendor Provided custom technical solutions to ensure quick and efficient remedies for customers and sales Developed Installation and support documentation for sales and technical field force for National Rollout.Trained Regional Technical Managers, Field Technical Staff and Sales Representatives on software installation process, troubleshooting issues.Created technical forms, FAQs for IT, Sales and Marketing.Identified Fax Server, Faxcore appliance solution for Lost Pet poster fax service and inbound processing of documents. testing, configuration and final implementation of system.Setup Tech Test Lab at Berkeley Heights facility using VMware for quick and repeatable testing of Vetmet Beta software prior to rollout to field technicians.Acted as liaison to Vetmet, software development vendor for the HomeAgain extraction software. Tracked bugs, performance issues, created weekly reports, weekly conference calls to discuss future software fixes and errors.Managed 8 Regional Technical Managers and 70 Technical Field Representatives Nationally for software rollout, upgrades and follow-ups, regular status calls.  Coordinated FTP site for software distribution, tools and other technical updates.Held “train the trainer” sessions for both Launch Day One and for Dallas, TX sales force retraining.  Project Manager for project shutdown of 2500 clinics,all software contract closure items, timeline and cleanup with vendors, third parties and staff reduction from 50 Technicians,

 Support 400+ Windows NT, Windows 2000, Windows XP/95/98 workstation clients on day-to-day basis. Support 5 primary Windows NT 4.0/2000 in Data Center – File/Print Services, Notes Mail, App Servers  Setup ,configuration & maintenance of all network shared printers on network (appx 90) Provide documentation on program fixes, installations, and technical updates to peers and management. Prioritize daily support call tickets based on work-load, available resources and emergencies. Fill-in for manager in weekly project conference calls, provide updates and input. Work with users to enable more efficient use of production floor computers on manufacturing line and mobile  Personal support for Plant Manager and special projects run monthly for site presentations Team Leader in manager’s absence. Coordinate with Y2K Engineers Project Rollout, patches and emergency plan (1999). Develop and test wireless 802.x handhelds testing and inventory units based on Palm and IPAQ Pocket PC  Build Altiris & Ghost images for desktop and mobile deployment Configuration of Compaq Proliant Series of servers and external Raid arrays (From hardware to OS Config) Fully capable in level 1 and 2 hardware support, supplementing CompuCom personnel for NJ Sites Virus and Intruder primary support – work with Corporate and local security on Asset Abuse Issues Configuration of all desktop and laptops from box to customer, new user setups, transfers, & special-needs.

System Analyst, Business Information Systems

MicroSupport Programmer/Analyst- Personally responsible directly to CEO’s, COO’s, and all VP’s for personal computers in their homes and offices including remote dial-in, multi-media and custom configurations. Provided Executive 24-hour support for both hardware and applications for Charles Lazarus, Robert Nakasone, Dennis Healey and all other top management.- Responsible for full administration of 1000 node, 23 server NetWare 3.12 local area network including all security, user accounts, printing, applications, mappings and menus. - Completed upgrades of both hardware and software on all file servers and numerous workstations. - Troubleshooted via phone - store and warehouse PCs running both DOS and Windows 3.1 applications in addition to the National office’s PCs. - Created technical documentation, implementation guides and technical notes for field engineers and other PC/LAN support personnel.