Michael Herrmann Email & Phone Number

Parsippany-Troy Hills, Nj, Us

North Chicago, Illinois, Us

Dublin, Coolock, Ie

Dublin, Coolock, Ie

-Drive value from third party vendor relationships through vendor classifications, proactive vendor management, vendor and contract governance, and insuring compliance to company standards, policies and procedures.-Managing the monitoring, risk assessment, vendor selection guidance, contracting, auditing and reporting for all third-party IT products and services-Manage the Lenovo vendor relationship, overseeing the procurement portals for all Global sites, maintaining company catalog, ensuring delivery SLAs are met.-SME for Microsoft PowerBI, providing reports & metrics for IT business units via contract processing systems.

Dublin, Ie

Effectively manages VIP/Executive Support Team providing the Chairman, CEO and Executive Leadership Team's technology requirements including all mobility devices, desktop, laptop, video-conference and application requests. Team provides 24/7 White Glove service for the Executive Leadership TeamManaged $9.1M Lifecycle/Refresh forecast & budget for global computer hardware forecast levels in 2016 Manages a staff of 12 client services support staff responsible for all desktop break-fix, executive support, iOs mobility device procurement, deployment and troubleshooting.Manages client-side software licensing, procurement & Adobe Subscription services for US Sites.Leads the shutdown/decommissioning of US site including all electronic-waste, change controls, disposal process for proper closing and/or subletting. Ensuring 24/7 White-Glove support to Executive Airport Aviation Team of 15: 4 pilots, mechanics, support staff Technical Project Manager for building expansion projects per phase over 3 years totaling 350 new offices, ensuring IDF, Infrastructure, Audio-Video integration, Conference room design, Telecom, Networking, code and process compliance with building owner, general contractors and vendors to ensure deadline and timelines are met.Established procurement portals & process for US and International Allergan/Actavis locations to ensure smooth procurement of Lenovo hardware Manages close IT relationship with outside vendors for procurement (Lenovo), electronic waste processing and disposal (Clean Harbors), as well as other site-specific infrastructure maintenance and upkeep.Direct IT-specific Site Closure projects, coordinating teams for telecommunication circuit and systems removal, ensuring all proper change controls have been completed, manage client-end hardware has been processed securely and to Actavis company policies for IP and data security, process all electronic waste documentation and record with EH&S systems.

Dublin, Ie

Rahway, New Jersey, Us

Identified and interviewed 8 Regional Technical Managers for National RolloutIdentified and interviewed 20 Field Technicians for US Northeast field installation services.Reporting directly to the CTO and Sr. Director of Sales on installations, provided weekly status reports, project updatesSpearheaded Cincinnati Pilot program with 100 clinics in test market as sole technical resource. Supported key sales representatives,installation services,troubleshooting with software vendor Provided custom technical solutions to ensure quick and efficient remedies for customers and sales Developed Installation and support documentation for sales and technical field force for National Rollout.Trained Regional Technical Managers, Field Technical Staff and Sales Representatives on software installation process, troubleshooting issues.Created technical forms, FAQs for IT, Sales and Marketing.Identified Fax Server, Faxcore appliance solution for Lost Pet poster fax service and inbound processing of documents. testing, configuration and final implementation of system.Setup Tech Test Lab at Berkeley Heights facility using VMware for quick and repeatable testing of Vetmet Beta software prior to rollout to field technicians.Acted as liaison to Vetmet, software development vendor for the HomeAgain extraction software. Tracked bugs, performance issues, created weekly reports, weekly conference calls to discuss future software fixes and errors.Managed 8 Regional Technical Managers and 70 Technical Field Representatives Nationally for software rollout, upgrades and follow-ups, regular status calls.  Coordinated FTP site for software distribution, tools and other technical updates.Held “train the trainer” sessions for both Launch Day One and for Dallas, TX sales force retraining.  Project Manager for project shutdown of 2500 clinics,all software contract closure items, timeline and cleanup with vendors, third parties and staff reduction from 50 Technicians,

Fort Mill, Sc, Us

New York, New York, Us

 Support 400+ Windows NT, Windows 2000, Windows XP/95/98 workstation clients on day-to-day basis. Support 5 primary Windows NT 4.0/2000 in Data Center – File/Print Services, Notes Mail, App Servers  Setup ,configuration & maintenance of all network shared printers on network (appx 90) Provide documentation on program fixes, installations, and technical updates to peers and management. Prioritize daily support call tickets based on work-load, available resources and emergencies. Fill-in for manager in weekly project conference calls, provide updates and input. Work with users to enable more efficient use of production floor computers on manufacturing line and mobile  Personal support for Plant Manager and special projects run monthly for site presentations Team Leader in manager’s absence. Coordinate with Y2K Engineers Project Rollout, patches and emergency plan (1999). Develop and test wireless 802.x handhelds testing and inventory units based on Palm and IPAQ Pocket PC  Build Altiris & Ghost images for desktop and mobile deployment Configuration of Compaq Proliant Series of servers and external Raid arrays (From hardware to OS Config) Fully capable in level 1 and 2 hardware support, supplementing CompuCom personnel for NJ Sites Virus and Intruder primary support – work with Corporate and local security on Asset Abuse Issues Configuration of all desktop and laptops from box to customer, new user setups, transfers, & special-needs.

Switzerland 🇨🇭 , Ch

System Analyst, Business Information Systems

Parsippany, New Jersey, Us

MicroSupport Programmer/Analyst- Personally responsible directly to CEO’s, COO’s, and all VP’s for personal computers in their homes and offices including remote dial-in, multi-media and custom configurations. Provided Executive 24-hour support for both hardware and applications for Charles Lazarus, Robert Nakasone, Dennis Healey and all other top management.- Responsible for full administration of 1000 node, 23 server NetWare 3.12 local area network including all security, user accounts, printing, applications, mappings and menus. - Completed upgrades of both hardware and software on all file servers and numerous workstations. - Troubleshooted via phone - store and warehouse PCs running both DOS and Windows 3.1 applications in addition to the National office’s PCs. - Created technical documentation, implementation guides and technical notes for field engineers and other PC/LAN support personnel.