Michael Heston Email & Phone Number

• Oversees monthly marketing promotions and campaigns as well as content development.• Assists with product development strategy and project management.• Oversees organization account sales and support.• Designed new corporate identity and promotional materials.• Responsible for information architecture and user interface development for CEUfast.com.• Responsible for user testing and surveys.• Creates medical illustrations for various courses and ensure copyright compliance of third party images.• Established customer support system.• Authored initial knowledge base of common support issues.• Wrote the customer service Standard Operating Procedure manual and training materials for CEUfast customer service representatives.• Established customer satisfaction ratings and customer service performance metric criteria.CEUfast has proudly maintained a 95% customer satisfaction rating since the ratings were established in 2011.

From 2002 – 2011 Eyespike Corporation provided creative services for various customers. Responsibilities have included:• Graphic design – worked with dozens of customers from local Banks to small franchises, restaurants and industrial manufactures for website design, corporate identity and promotional campaigns. Won several Addy awards.• Photography – From corporate headshots to product shots and environmental shots, provided full on location service.• Sales & Project Management – responsible for meeting with customers, determining needs, providing contracts and estimates, gathering assets and ensuring timely delivery.• Human Resources – Assists in talent acquisition and training.• Marketing strategy and research.Since 2011 primary focus shifted to CEUfast and assisting with the Eyespike Corporation brands.

• User interface and web development – designed numerous websites for customers primarily in the North Florida area. From promotional websites to informational websites for state and local government.• Print material design – Worked with a variety of customers to design custom brochures, posters, billboards, stationary packages and promotional materials.• Logo design – Created custom logo types and illustrations for various business and government organizations.• Photography – Provided product and location photography for various design elements.