Michael Hewitt Email & Phone Number

Northampton, England, United Kingdom

Small to medium enterprise insurance sales and service. Selling New business and amending existing policies to suit ever changing businesses! Now completed CII IF1 in insurance legal and regulatory.Hacks to improve business processes. Mid term amendments on policies, refers to underwriters. Applying insurance knowledge

Northampton

Working with the industry leading travel insurance company specializing in travel insurance for customers with pre-existing medical conditions - providing cover for their customers to go to higher medical risk countries like the USA and have their pre-existing medical covered. Its an exciting business full of opportunities why not contact me if your're interested in joining, we are expanding our team

Creating a service and marketing plan, attending cooperate events. Creating mailshots and selling broadband packages.

Corby

Commercially sourcing energy for the small to medium businesses, ensuring lower overheads and freezing prices.

Milton Keynes, United Kingdom

B2B Energy Data Sales and Energy Efficiency Advisory Services

London Bridge

Responsibilities. • Successfully lead an outbound team of 10 agents and an inbound weekend team• Managing Campaign management, Outbound dialler and supplier and interdepartmental communication to build campaigns and resolve customer service issues• Performance management, coaching, training and compliance monitoring and feedback• Recruitment, campaign design and planning• Sales agent with over 5 years of experience and exceeds targets regularly• B2C Inbound and Outbound SalesAchievements: Promoted to manage weekend team, manage sales rejections and designed customer email campaign. Constant high performance and high conversion, often top sales in the team and sometimes the contact centre, expert knowledge on the energy industry.

Various

Responsibilities. • B2C and B2B Travel Insurance Claims assessment against policy terms and customer service• B2B medication orders, resolving delivery issues and updating client database. General administrative duties • B2B paper and other printing goods orders, sourcing deliveries and arranging drop-offs• Resolving delivery issues and ordering replacements. Resolving issues with clients and accounts• Reputation for excellent work ethic, accuracy and great customer experience asked by Alcon Labs to come back again after leaving

Southampton, United Kingdom

Responsibilities. • Senior team member with Key-client companies such as Santandair, Towergate and many others• Built strong relationships with customers, Assessed claims for medical insurance within targets and KPI’s• Experience dealing with difficult, complex and personal conversations with customers• Decision making on medical cases using limited medical knowledge• Referring where necessary and then assessing the claim against the policy terms• Following up cases to complete referred treatment with customer relationships building over several months• Applying exclusions and terms and conditionsAchievements: Employee of the month on many occasions, received customer service award, worked with key client executives and directors from large companies in b2b claims.

Southampton, United Kingdom

Responsibilities. • Working in a high pressured B2C Customer service environment resolving billing issues via phone, email and letter• Successful cross sales and add-on productsAchievements: Top team for sales for 2 months and within the top 150 best sales for an office of 1000 agents.

Hyde Park Corner

• Part time/evening market research interviewer• Door to door market research surveys, group hall session interviewing and high street/train station face to face meeting. • Mystery shopper, evaluating services and products provided by completing surveys.• Meeting customers on street, train stations, town centres and in the home. Achievements: I ran this as my own business mainly with this client but also a few other market research companies prior to the days of the internet. This was a second job for supplementary income.

Watford, United Kingdom

Responsibilities. • B2B and B2C case handling to resolve employee claims in the event of insolvency • Using Case law and Employment rights Act 1996 to assess eligibility for payments.• Responsible for a large case load• Resolving queries in writing, online and via phone Achievements: Attended employment tribunal on behalf of Department for work and pensions, managed a small team of 6 case officers for the remaining 6 months before moving to further employment.

Watford, United Kingdom

• Experience working on multiple campaigns simultaneously• Monitoring agent sales and contact centre management during absence periods, dealing with compliance and performance• Call queue management, absence and shift management• Inbound and outbound sources for sales, customer services, care-line services, managing payments and customer queries• Meeting clients and contacting key customers • New venture contracts with Le-Shuttle, Heathrow Express, Douwe Egberts coffee etc• First point of contact for customers responding to email, newspaper, tv and radio advertising and cold calling• European sales contacting decision makers for magazine salesAchievements: Promoted to Sitel contract IT exclusive sales team for outbound IT Sales.

If1 Insurance Legal And Regulatory, Insurance, Pass

1st part of Certificate of insurance passed

Level 3, Leadership And Management Diploma