 Providing customers with IT support via desktop solutions, chat functions, emails, and calls. Assisting customers with account setup and application installations. Troubleshooting IT issues by asking customers targeted questions. Providing customers with step-by-step guidance to resolve technical problems. Following up on technical queries and providing prompt feedback. Prioritizing customer queries and escalating serious technical issues to subject matter expert.  Documenting… Show more  Providing customers with IT support via desktop solutions, chat functions, emails, and calls. Assisting customers with account setup and application installations. Troubleshooting IT issues by asking customers targeted questions. Providing customers with step-by-step guidance to resolve technical problems. Following up on technical queries and providing prompt feedback. Prioritizing customer queries and escalating serious technical issues to subject matter expert.  Documenting error reports and monitoring performance metrics. Relaying application functionality feedback from customers to subject matter expert. Supports PSG in implementation of the awarded project through the confirmation of design especially in cases of project variation along with the implementation time frame. Implement skill-based configurations (hardware and software). Show less

The Technical Consultant is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.Job Specifications:*Planning the proper system needs of a companyInstalling the appropriate systemsProviding support for the systems throughout the working daySolving problems connected to the network and the systemsMonitoring the network efficiencyResolving client… Show more The Technical Consultant is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.Job Specifications:*Planning the proper system needs of a companyInstalling the appropriate systemsProviding support for the systems throughout the working daySolving problems connected to the network and the systemsMonitoring the network efficiencyResolving client issuesTesting products and applicationsDocumenting processes and application instructionsSupporting and troubleshooting software issuesGenerating innovative ideasLiaison with the website hosting provider if necessaryApplying patches and updatesIdentifying the needs of the company and assessing whether they are being met by the current systemPlanning security measuresImplementing security measures Show less