Michael Higgins Email & Phone Number

Experienced Senior Customer Relationship Management Software Consultant with a demonstrated history of working in the information technology and services industry. Skilled in Business Process, SQL, Risk Management, Requirements Analysis, and Requirements Gathering. Strong information technology professional with a BBA in Finance and a second major focused in Management Information Science.After 20 some years of using my finance degree in the banking world, I returned to university to add a second major to my existing BBA. At the University of Jamestown I studied management information science. Upon completion I joined Eagle Creek. For the 13th years I was with Eagle Creek, seven were as a Siebel consultant, and the last six as a Salesforce consultant. As one of a number of developers on different teams, I saw each of my twelve projects completed successfully. Recently, November 2023, I joined RegEd as a Senior Salesforce Consultant where I install and customize our managed package, RegEd Contract Management. 3X Salesforce Certified 2X Salesforce Accredited 1X Epic Hospital Billing Certified

Listed skills include Requirements Analysis, Sql, Sdlc, Requirements Gathering, and 18 others.