● Act as an advisor to senior leadership to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across a functional area within the Digital environment.● Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areasor the enterprise.● Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking.● Coordinate highly complex activities and guidance to others● Provide vision, direction and expertise to senior leadership on implementing innovative and significant digital business plans, programs and initiatives which have significant impact.● Strategically engage with all levels of professionals and managers across the enterprise.● Serve as an expert advisor to leadership.

● Client Feedback Loop & Service Improvements: Initiated a feedback loop with clients through surveys and interviews, gathering insights from over 100 participants; used findings to implement service improvements that enhanced overall user experience.● Client Assessments & Strategy Development: Conducted in-depth assessments of client objectives and challenges, leading to the design of customized strategies that enhanced engagement levels by 25% and improved retention rates by 18% over six months.● Stakeholder Presentations & Funding Acquisition: Directed monthly presentations to showcase project progress to stakeholders; these updates were instrumental in securing ongoing support, resulting in a notable boost in project funding and resources for future initiatives.● Project Strategy & Workflow Optimization: Orchestrated a comprehensive consulting project strategy that streamlined workflows and enhanced collaboration across departments; resulted in a notable increase in productivity, with teams reporting a 40% improvement in task completion rates.● Project Planning & Timeline Management: Formulated comprehensive project plans that defined clear timelines and set milestones for six key initiatives: enhanced cross-functional team alignment, resulting in a 30% faster project completion rate across all departments.● Project Scope & Timeline Development: Created detailed project scope documents and timelines for 12 key initiatives, ensuring clarity in objectives and deliverables; this led to sustained focus and accountability among team members throughout project lifecycles.● Resource-Sharing Framework & Collaboration: Established a resource-sharing framework among 5 operational teams, fostering a culture of collaboration; this initiative resulted in a 16% improvement in resource utilization and maximized the overall output of team efforts.

● CashPro Online App Management: Spearheaded seamless app management for the CashPro Online app, driving enhanced user engagement and daily transactions. Conducted this by writing agile user stories, creating detailed use cases, and defining clear user acceptance criteria, while continuously tracking and analyzing key performance metrics to ensure success.● Risk Management Framework: Pioneered a strategic evolution in business technology roles by championing a risk management framework. Strengthened the delivery of Risk/Compliance objectives through product-related project deliverables, driving sustainable growth and operational excellence.● Audit Activities: Directed all international audit-related activities for the CashPro portfolio and associated B2B SaaS businesses, achieving 100% compliance with industry standards. Facilitated seamless audits by maintaining precise documentation of business requirements and coordinating cross-functional teams for timely and effective responses.● Stakeholder Communication: Established and maintained open communication channels between key stakeholders, including business lines, product development, support, security, and infrastructure teams. This collaboration identified underlying vulnerabilities, prioritized the product backlog, and ensured successful integrations. ● User Experience Optimization: Collaborated closely with UX/UI teams to drive the development of intuitive, user-friendly interfaces. Utilized rapid prototyping and iterative design testing to enhance the usability and accessibility of key app features, resulting in an increase in customer satisfaction.● Operational Risk Management: Orchestrated the development of a robust operational risk management culture, enabling swift identification, expanded visibility, and effective mitigation of potential risks. This initiative led to augmented risk mitigation effectiveness and a reduction in operational losses.

● SharePoint Migration: Launched the full-scale transformation of Form Technologies' SharePoint on-premises infrastructure, overseeing its migration to a cloud-based environment. Enriched system functionality, revised data accessibility, restructured user access, and significantly reduction of system downtime.● Onboarding Digitization: Implemented a strategy to streamline and fully digitize the onboarding process using the company’s SaaS ticketing system. Produced cost savings, refined operational efficiency, and accelerated decision-making across North America HR departments.● Cross-Functional UX Collaboration: Partnered with UX/UI teams to redesign key workflows and interfaces, ensuring seamless integration with backend systems and improving overall user satisfaction by 18%.● AI-Driven Enhancements: Led the development and deployment of AI-powered enhancements in Epicor 9, which resulted in an improvement in payment processing efficiency and an increase in online transaction volumes.● SysAid Ticketing System Redesign: Engineered a complete redesign of FORM Technologies' SaaS SysAid ticketing instance, pioneering intricate workflow development to align with evolving business needs. The heightened system operations led to decreased resolution times, significantly optimizing efficiency. ● SaaS Solutions Initiative: Developed a cross-functional initiative with finance and marketing teams to streamline service agreements for SaaS solutions and azure environments. Implemented tactical solutions aligned with the company’s long-term strategic vision, resulting in reduced service downtime and increased client satisfaction.● ERP Platform Functionality: Revamped functionality of the Epicor 9 and 10 ERP platform by resolving over 30 complex software support issues. Redefined data archiving and purging schedules, addressed compatibility issues with equipment and software refreshes, leading to enhanced system performance and diminish error incidents.

● Project Oversight: Provided project oversight for 3-5 initiatives, utilizing waterfall and agile frameworks to continually refine the product roadmap based on feedback, research, and business objectives. Optimized 12+ operational and finance applications to enhance efficiency, resolving technical issues for seamless system operations. ● Stakeholder Collaboration: Pioneered with business stakeholders using a robust communication plan, including effective emails, meetings, and SharePoint presentations, to gather project requirements. Conducted training workshops for 15-20 users on integrated systems and processes.● ADP System Migration: Managed the successful migration of APM's North America ADP system to the APD cloud solution, minimizing operational downtime and reducing system maintenance costs. Completed user guides and technical specifications to support the transition.● AI Integration and API Monetization: Designed and executed AI-driven initiatives on Google’s Apigee SaaS, enhancing application functionality and enabling the monetization of APIs. This effort contributed to an increase in revenue and increased customer retention rates.● Website Function Optimization: Overhauled the optimization and expansion of critical website functions by conducting extensive user research via surveys, interviews, and usability testing. This effort facilitated successful entry into 15 new international markets and significantly expanded global reach through B2B products.● Compliance Process Analysis: Analyzed existing compliance processes for business and process owners, creating detailed Visio process flows and conducting gap analysis. Proposed targeted enhancements and continuous improvement roadmaps, resulting in reduced regulatory violations and improved audit ratings.

● US Customs and Border Patrol Systems: Acquired expertise in US Customs and Border Patrol AMS/ACE cargo inventory systems, optimizing cargo release processes and ensuring regulatory compliance to expedite shipments.● EDI Issue Resolution: Monitored and resolved EDI issues, resulting in fewer processing delays and enhanced shipping efficiency across 10 North American ports.● Operating System Oversight: Oversaw operating systems for 10 major North American ports, ensuring continuous functionality through regular maintenance and patching. Supported critical port operations and reinforced cargo inventory control.● Data Analytics for UX Improvement: Utilized data analytics to monitor and resolve EDI issues, significantly reducing processing delays and improving the overall user experience across North American ports.● EDI Error Identification: Monitored EDI processing to identify and resolve errors, optimizing shipping operations for North American ports. Functioned as the primary liaison for Tier 3 terminal application support requests.