Michael Hill Email & Phone Number

Bath, Gb

Havant, England, United Kingdom

Bristol, England, United Kingdom

Responsible and owner of all IT Service Continuity (DR) for the agency

Fliton, Abbeywood

Bristol, United Kingdom

Management, coordination and subject matter expertise for Business Continuity/Disaster Recovery for Capita's BBC TV Licensing contract. Additional responsibilities for Risk Management - coordinating and updating risk registers and producing a quarterly divisional risk report for Capita Group. Coordinating, updating and reporting on risk management for both Capita, BBC, 3rd parties; Improved and updated the Business Continuity Management System for Capita TV Licensing and coordinated successful… Show more Management, coordination and subject matter expertise for Business Continuity/Disaster Recovery for Capita's BBC TV Licensing contract. Additional responsibilities for Risk Management - coordinating and updating risk registers and producing a quarterly divisional risk report for Capita Group. Coordinating, updating and reporting on risk management for both Capita, BBC, 3rd parties; Improved and updated the Business Continuity Management System for Capita TV Licensing and coordinated successful certification to BS25999-2 & conversion to ISO22301 Show less

Bristol, United Kingdom

Accountable for the development, implementation and coordination of the Global Business/Service Continuity Programme for Nokia Services - an Internet/Mobile Services provider:• Implemented BC policy, strategy, standard documentation (BIA, BC, ITSC, IT DR plans, Crisis Mgmt. Plans etc.)• Carried out Business Impact Assessment , implementing and testing Business/Service Continuity & IT DR Plans for critical services, sites, data centres• Supported the implementation of data backups… Show more Accountable for the development, implementation and coordination of the Global Business/Service Continuity Programme for Nokia Services - an Internet/Mobile Services provider:• Implemented BC policy, strategy, standard documentation (BIA, BC, ITSC, IT DR plans, Crisis Mgmt. Plans etc.)• Carried out Business Impact Assessment , implementing and testing Business/Service Continuity & IT DR Plans for critical services, sites, data centres• Supported the implementation of data backups and restore testing for DR purposes• Crisis Management Training and exercising of critical services, teams and operation centres• 3rd party supplier/customer Business Continuity compliance and reviews• Created and gained senior management approval for all BC documentation - policy, strategy, BIA, BC & ITSC IT Plans, ITDR plans, Crisis Management Plans etc.)• Created, coordinated and led a cross-functional Crisis Management Exercise for the India based Nokia Services Support Centre• Created and implemented a set of IT Service Continuity/Disaster Recovery compliance standards• Developed, implemented and coordinated a 3rd party supplier/customer Business Continuity compliance and review process for all of Nokia Show less

Responsible for making strategic decisions for the BCI on behalf of all its members globally, that effects the way in which the BCI carries out its business. Finance, staffing, marketing, events, training, membership

Accountable for the delivery, change and improvement of business/IT service continuity and disaster recovery consultancy services to EDS managed out sourced IT services organisations:• Business continuity, ITDR and crisis management planning and training for a large Pensions and Benefits organisation• Implemented and delivered business continuity, ITDR and crisis management for a large Financial Services organisation • Implemented and delivered business continuity plans for a large… Show more Accountable for the delivery, change and improvement of business/IT service continuity and disaster recovery consultancy services to EDS managed out sourced IT services organisations:• Business continuity, ITDR and crisis management planning and training for a large Pensions and Benefits organisation• Implemented and delivered business continuity, ITDR and crisis management for a large Financial Services organisation • Implemented and delivered business continuity plans for a large consortium led MOD contract, (SC Level – Security Cleared: 2006-2008)• Provided business/service continuity/ITDR subject matter expertise on a number of bids of several £million for new business, including preparing service descriptions, offerings and costs• Member of an industry wide working group that developed BSI – 25999-1 for business continuity• Election to the Business Continuity Institute’s (BCI) Board of Directors in 2006 for a 3 year term Show less

Accountable for directing the on-going development of robust internal services to Orange customers, ensuring and maintaining continuous service delivery capabilities and facilitating the selection of appropriate business recovery operating strategies for critical business technology:• Planned, delivered and implemented an EMEA wide BCM programme (BIA, BC Plans etc.), matrix management of 35 UK critical business area Business Continuity single points of contact• Active member of the UK… Show more Accountable for directing the on-going development of robust internal services to Orange customers, ensuring and maintaining continuous service delivery capabilities and facilitating the selection of appropriate business recovery operating strategies for critical business technology:• Planned, delivered and implemented an EMEA wide BCM programme (BIA, BC Plans etc.), matrix management of 35 UK critical business area Business Continuity single points of contact• Active member of the UK Crisis Management Team, developed and implemented plans to communicate with key customers, critical suppliers and shareholders at the time of crisis, assisted in coordinating a real time incident• Planned and coordinated exercises (table-top, work area etc.) to evaluate BC/Crisis Management Plans and Procedures, reporting on outcomes• Influenced the planning, development and costs associated with projects of several £million both internally and to Orange customers• Temporary assignment to the Orange technical Projects Team, managed the implementation of a spare parts service for the 3G network, changing the way spares were ordered, stored, requested etc. Worked with 3rd parties to improve their support services Show less

Accountable for coordinating appropriate training, development, implementation and maintenance of cross-functional Y2K contingency plans for Orange in the UK:• Managed a team representing all parts of the business to create Y2K Contingency plans and procedures• Coordinated a crisis management team put in place for the Y2K roll-over period• Conducted international contingency planning audit reviews, providing guidance to Orange International Business.

Accountable for managing, training and planning the local authority and local community in order to respond to civil emergencies. • Managed a team of 3; created and maintained emergency plans; ran exercises; created the Bath City Centre Disaster Evacuation Plan; participated in a joint local authority emergency call-out system

Fellow

Diploma, Management Studies

B'Tec Higher National Diploma, Business & Administration

B'Tec National Diploma, Business & Finance

Education record