Michael Hillier Email & Phone Number

Sarnia, Ontario, Canada

Sarnia, On

⦁ Assisted Customers with their orders, ensuring accuracy and speed while providing a friendly atmosphere⦁ Responsible for cleaning front of house and counter areas/equipment nightly⦁ Stocked items to ensure day staff was adequately equipped for rush periods⦁ Prepared coffee and other products for sale in store⦁ Accurately recorded temperatures and completed daily logs and production sheets for manager review

⦁ Answer calls from current Fido customers and utilize various systems to resolve the reason for the call⦁ Demonstrate empathy, active listening, patience, caring, motivation and energy on every contact⦁ Properly document the reasons for the call and the steps taken⦁ Redirect caller to proper departments due to misdirection, escalation or unresolved issues⦁ Open offline cases and perform follow ups to ensure problem resolution⦁ Proactively maintain current product knowledge

⦁ Answered phones and booked appointments⦁ Prepared Daily Court Files⦁ Opened and closed client files⦁ Maintained filing system and dockets⦁ Data entry into PC Law⦁ Ensured Accuracy of Legal Aid Certificates and prepared billings⦁ Drafted and witnessed documents⦁ Performed other office duties, such as copying, filing, legal transcription, billing preparation and all basic techonological support and equipment maintenance

Point Edward, Ontario

• Designed and implemented a process for converting paper files to electronic format• Scanned and filed closed files into a computerized record

Point Edward, Ontario

• Gained experience with many aspects of criminal law• Assisted with other office duties, such as copying, filing, and preparing court lists• Converted paper files to digital format and created a database to store and access records

Lambton College - Sarnia

Tutoring students in the Business Law and Law Clerk courses helping them to reach Academic as well as personal goals resulting in increased confidence in their abilities.

Sarnia, Ontario

• Provided services to the mall as Santa and the Easter Bunny• Worked with patrons of all ages providing a high level of customer service• Provided a calm approach to enable patrons to feel comfortable

Sarnia, Ontario

• Answered phones and booked appointments• Assisted with legal research• Drafted and witnessed documents• Assisted with other office duties, such as copying, filing, and billing

Sarnia, Ontario

• Consistently met or exceeded sales goals• Maintained a high level of professional and customer service• Processed all incoming and outgoing shipments• Consistently relied upon by Head Office for accuracy• Achieved an annual inventory shrink rate of 1.5% or less• Assisted with operational tasks and seasonal changes• Supported store team with managerial tasks• Ordered and maintained store supply inventory• Ensured compliance with OH&S regulations• Processed sales, deposits and daily cash floats

Law Clerk Diploma, Law, 4.0 Gpa

Activities and Societies: Peer Tutor This accredited diploma program includes courses in: Intro to Canadian Law, Criminal Law.

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